• Account Summary

    Account Summary Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently, there aren’t any individual industry standards for monitoring this. Nevertheless, there are still... Read more...

    Customer Support
  • Average Customer Satisfaction Score (Average CSAT Score)

    Average Customer Satisfaction Score (Average CSAT Score) It’s no surprise that the customer’s happiness and satisfaction should be a company’s main concern. The customer is the one helping it grow, thus making sure he/she feels valued and received the best... Read more...

    Customer Support
  • Average Replies per Ticket

    Average Replies per Ticket Working in customer support is tough. You get to deal with a lot of clients, and sometimes the target of their frustrations is you. Sometimes, you will have to resolve customer requests, because it can be... Read more...

    Customer Support

Execute your strategy using the best Objectives & Key Results (OKR) software.

Execute your strategy using the best Objectives & Key Results (OKR) software.