Bringing ESG (Environmental, Social, Governance) into your Balanced Scorecard (BSC) isn’t just a trend; it’s a smart move for any…
The average consumer is most familiar with the retail sector, as that is the segment of the economy that deals…
Today, workforces are no longer bound by cubicle walls and geographical limits. Remote work environments have become the norm, and…
Unmanaged technical debt inhibits productivity and agility, leading to security vulnerabilities, system failures, higher maintenance costs, and inefficiencies. In the…
Technical debt is often called the “hidden cost” of software development, but the truth is, it’s not invisible if you…
A March 2025 Gartner poll of 500+ executives revealed that nearly half (49%) expect their budgets and spending to face…
Paying down technical debt isn’t about a one-time fix it’s about building consistent habits, processes, and priorities that reduce it…
TL;DR: The Balanced Scorecard cause-and-effect chain is the strategic DNA that connects your organization's capabilities to financial results. It flows…
TLDR The Balanced Scorecard is a strategic management tool that evaluates business performance through four interconnected perspectives: Financial (revenue and…
Velmurugan Sankara Sr. Customer Success Manager Last updated: July 30, 2025 When you think of a Customer Success Manager (CSM),…