Build a high performance customer service team

32%

32%

Decrease average interaction per ticket from 3.80 to 2.0

3.8 2.0 3.2

27%

Maintain at least 2 Brown bag sessions per week

1 3 2

100%

500
Decrease escalated calls from customers from 45% to 10%

45% 10% 40%

27%

OKRs can help you focus on goals that matter

Achieve business growth

OKRs drive action

  • Make your teams more agile and ready for change
  • Empower your employees to adopt and deliver stretch goals
  • Achieve your corporate goals with cross-functional alignment
  • Deliver great customer value with improved quality

OKRs are easy to adopt

OKR LifeCycle runs for a quarter and has 4 simple steps: Plan-Execute-Engage-Learn (PEEL)

  • Plan your OKRs
  • Execute your OKRs
  • Engage your employees
  • Learn from your successes and failures

OKRs drive efficiency

You can track daily management activities with control KPIs requiring daily check-ins Some examples of activities that require daily tracking are:

  • Make 100 outbound calls
  • Generate at least 5 Sales demo leads
  • Test at least 25 samples everyday

OKR Examples

To help you easily understand and create OKRs on your own, we have showcased a few OKR examples here. OKRs can defined for various levels- The first one is an example of a corporate level OKR and the next one is at the Department level (in this case for sales Department)

  • Improve Brand Engagement

    35%

  • Increase number of visitors from 20K to 60K

    20K 60K 34K

    27%


  • Increase number of Customer success stories from 0 to 5

    0 5 1

    27%


  • Ensure Brand Consistency

    0% 100% 40%

    20 40 60 80

    27%

  • Increase Annual Recurring Revenue

    45%


  • Increase Account renewals from 75% to 90%

    75% 90% 85%

    85%


  • Increase Lead Conversion from 20% to 40%

    20% 40% 30%

    85%


  • Revamp Customer Acquisition Process

    0% 100% 25%

    25 50 75

    27%