Build a high performance customer service team

32%

32%

Decrease average interaction per ticket from 3.80 to 2.0

3.8 2.0 3.2

27%

Maintain at least 2 Brown bag sessions per week

1 3 2

100%

500

Decrease escalated calls from customers from 45% to 10%

45% 10% 40%

27%

OKRs can help you focus on goals that matter

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Why is everyone talking about OKRs?

OKRs drive action

  • Make your teams more agile and ready for change
  • Empower your employees to adopt and deliver stretch goals
  • Achieve your corporate goals with cross-functional alignment
  • Deliver great customer value with improved quality

OKRs are easy to adopt

OKR LifeCycle runs for a quarter and has 4 simple steps: Plan-Execute-Engage-Learn (PEEL)

  • Plan your OKRs
  • Execute your OKRs
  • Engage your employees
  • Learn from your successes and failures

OKRs drive efficiency

You can track daily management activities with control KPIs requiring daily check-ins Some examples of activities that require daily tracking are:

  • Make 100 outbound calls
  • Generate at least 5 Sales demo leads
  • Test at least 25 samples everyday

Use OKRs for the best outcome

World’s biggest companies use the OKR methodology to help them manage their company goals. By being more focused on tasks and goals, they have not only survived, but thrived and moved their company in a unified direction, making them great examples to follow.

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Big companies use OKRs to get the best results

OKR Examples for you to Get Started

To help you easily understand and create OKRs on your own, we have showcased a few OKR examples here. OKRs can defined for various levels- The first one is an example of a corporate level OKR and the next one is at the Department level (in this case for sales Department)

  • Improve Brand Engagement

    35%

  • Increase number of visitors from 20K to 60K

    20K 60K 34K

    27%


  • Increase number of Customer success stories from 0 to 5

    0 5 1

    27%


  • Ensure Brand Consistency

    0% 100% 40%

    20 40 60 80

    27%

  • Increase Annual Recurring Revenue

    45%

  • Increase Account renewals from 75% to 90%

    75% 90% 85%

    85%


  • Increase Lead Conversion from 20% to 40%

    20% 40% 30%

    85%


  • Revamp Customer Acquisition Process

    0% 100% 25%

    25 50 75

    27%