Category: Financial

Sharpe Ratio

This is an investment measurement and is used to calculate an investment’s average return beyond the risk-free rate of volatility per unit. Basically, the Sharpe...

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Category: Financial

Asset Coverage Ratio

This article covers the far-reaching topic of the asset coverage ratio. We’re talking about a risk measurement whose aim is to calculate a company’s capability...

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Category: Engineering

Build Time

When you work in a company, handling the processes your team is involved in can be a real struggle – especially when it comes to...

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Category: Customer Support

Average replies per ticket

Working in customer support is tough. You get to deal with a lot of clients, and sometimes the target of their frustrations is you. Sometimes,...

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Category: Customer Support

Account Summary

Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently,...

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Category: Customer Support

Average Customer Satisfaction Score (Average CSAT Score)

It’s no surprise that the customer’s happiness and satisfaction should be a company’s main concern. The customer is the one helping it grow, thus making...

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Category: Financial

Average Time To Find a Hire

In today’s post, we will focus our attention on one of the most important and relevant recruiting metrics – namely the average time to find...

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Category: HR

Average Time to Fill a Job Vacancy

When your company is left with an open position it is basically understaffed – this also means that your company probably has some of its...

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Category: HR

Average Tenure

When an employee is satisfied with a company, they will remain with it until the end – or at least, until they find a better...

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Execute your strategy using the best Objectives & Key Results (OKR) software.

Execute your strategy using the best Objectives & Key Results (OKR) software.