KPIs Library

Decoding-Gross

Category: KPIs Library

Decoding Gross Merchandise Volume (GMV) with OKRs

Gross Merchandise Volume, abbreviated as GMV, stands as a pivotal Key Performance Indicator in e-commerce and online retail, serving as...

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optimizing-construction-project-budgets-with-cost-variance-kpi

Category: KPIs Library

Optimizing Construction Project Budgets with Cost Variance KPI

In the fast-paced world of construction project management, staying on budget is crucial. That's where cost variance (CV) comes in...

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what-is-new-customers-on-first-visit

Category: KPIs Library

What is the “New Customers on First Visit” Metric and Why is it important?

To run a successful business, it is essential that you understand the customer base and behavior. According to Zendesk, 81%...

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what-is-on-time-delivery-kpi

Category: KPIs Library

What is On-Time Delivery KPI and How can OKRs Help Track it?

On-time delivery (OTD) stands as a vital key performance indicator (KPI) for assessing the punctuality and dependability of a company’s...

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shipping_error_rate

Category: KPIs Library

Why Shipping Error Rate Matters More Than You Think?

Imagine: a customer clicks "purchase," heart bursting with anticipation. Days later, excitement turns to frustration as they discover a missing...

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average-order-size-e-commerce

Category: KPIs Library

What Does the Average Order Size KPI Reveal in E-commerce?

The Average Order Size (AOS) KPI in e-commerce is a critical metric that reveals the average value of each purchase...

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how-to-improve-your-add-to-cart

Category: KPIs Library

How to Improve Add-to-Cart Rate and Boost E-commerce Sales?

To run any e-commerce business, you should know how important it is to convert your website visitors into customers. But...

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the-silent-e-commerce

Category: KPIs Library

The Silent E-Commerce Challenge: Cart Abandonment Rate KPI

The digital marketplace appears bustling, brimming with endless possibilities. Customers browse and consider their virtual desires, filling digital carts with...

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Mastering-Total-OpEx

Category: KPIs Library

Mastering Total OpEx IT KPI with OKRs

Information Technology (IT) is a crucial driver of innovation and growth, simply possessing technical expertise is no longer enough. To...

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key-strategies

Category: KPIs Library

Key Strategies to Lower Recruitment Dropout Rates KPI

In today's competitive talent landscape, attracting qualified candidates is only half the battle. The real challenge is keeping them engaged...

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how-to-use-pest

Category: KPIs Library

How to Use PEST Analysis to Measure Business Performance?

PEST analysis is a strategic framework that helps organizations assess the external factors that influence their operations and performance. Acronymically...

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Understanding-and-Utilizing

Category: KPIs Library

Understanding and Utilizing Page Views per Week

Introduction In the digital marketing world, understanding and analyzing Key Performance Indicators(KPIs)is crucial for measuring the success of your online...

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Addressing-Customer-Complaints

Category: KPIs Library

Addressing Customer Complaints as a KPI for Enhanced Quality

In customer service, handling customer complaints transcends mere problem resolution. It's about leveraging these complaints as a Key Performance Indicator...

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resource-utilization

Category: KPIs Library

Resource Utilization KPI: The Keystone of Project Management

In project management, the wise allocation and efficient use of resources is not just a practice but an art. It's...

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The-Employee-Productivity

Category: KPIs Library

The Employee Productivity Index: Measuring Performance and Driving Success

In today's competitive business environment, maximizing employee productivity is essential for organizational success. The Employee Productivity Index (EPI) provides a...

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Mastering-Total-CapEx

Category: KPIs Library

Mastering Total CapEx KPI: Key to Strategic Investment Planning

Ever wondered how big companies keep their tech game strong? Well, it's all about smart spending – particularly, the capital...

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decoding_the_schedule_variance-_rtatio-kpi

Category: KPIs Library

Decoding the Schedule Variance KPI

Regarding project management, keeping a close eye on timelines is crucial. 75% of business and IT executives anticipate their software...

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guide_to_kpi_system

Category: KPIs Library

A Guide to Implementing a KPI System for Your Performance Reviews

As managers, you are tasked with ensuring that your employees are performing well. In turn, you are also responsible for...

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The-Importance-of-Test-Coverage

Category: KPIs Library

The Importance of Test Coverage KPI in Coding

Test Coverage and Why It’s Important Testing a system before it’s rolled out is a matter of course. You’ll find...

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How-to-Measure-Inventory-Management

Category: KPIs Library

How to Measure Inventory Management Success with the Turn Earn Index KPI

Inventory management is a crucial aspect of any business that deals with physical goods. It involves balancing the costs and...

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How-to-Measure-and-Improve-App’s-Crash-Rate

Category: KPIs Library

How to Measure and Improve App’s Crash Rate

In the digital age, where mobile and web applications play a pivotal role in providing services, ensuring these applications function...

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Category: KPIs Library

Assessing the Influence of Warehousing Costs on COGS

Warehousing costs can have a significant impact on a company's profitability. As businesses strive for leaner operations and cost optimization,...

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Category: KPIs Library

How to Measure Subscription Revenue KPIs for Business?

Subscription revenue is the lifeblood of any subscription-based business. It represents the recurring income you generate from customers who regularly...

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The-Power-of-the-Visit-to-Trial-Rate

Category: KPIs Library

The Power of the ‘Visit to Trial Rate’ KPI and Why it Matters

In the digital age, businesses are increasingly relying on analytics to gauge the effectiveness of their marketing efforts, product designs,...

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Achieve-Digital-Success-With-Referral-Sources-KPI

Category: KPIs Library

Achieve Digital Success With Referral Sources KPI

Hello, Progressive Marketer! This blog is precisely the one you need to read. Whether you're trying to make sense of...

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tracking_it_support

Category: KPIs Library

The Power of Tracking IT Support Hours KPI using OKRs

Introduction It’s a technological world, and the efficiency and effectiveness of IT support are paramount. But how can businesses measure...

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schedule_performance_index_metric

Category: KPIs Library

Schedule Performance Index Metric

When managing projects, tracking and ensuring timely delivery is crucial. This is where the Schedule Performance Index (SPI) comes into...

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average_talk_time

Category: KPIs Library

What is the Average Talk Time (ATT) Metric in Customer Service?

Introduction Have you ever felt a spike in frustration during a customer service call? You're not alone! A staggering 74%...

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total_calls

Category: KPIs Library

How to Achieve Customer Success with Total Call Volume Metrics?

Customer success is the ultimate goal of any business that provides products or services to its customers. It means that...

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comments_per_pull_request

Category: KPIs Library

Why Comments Per Pull Request KPI Matters?

Software development is a team effort, and collaboration is king. Every coder knows the significance of code reviews, but how...

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Influence-of-Missed-Calls

Category: KPIs Library, Customer Support KPIs

Influence of Missed Calls Metrics on Customer Service

Introduction Customer interaction is the pulse of any thriving business. Whether through emails, web chats, or phone calls, every touchpoint...

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Navigating-Escalation

Category: KPIs Library

Navigating Escalation Percentage: A Customer Success KPI

Introduction Customer service and satisfaction are essential to a company’s consumer relationship. According to Hubspot, 90% of Americans use customer...

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enhancing-business-performance

Category: KPIs Library

Enhancing Business Performance with Employee Retention Rate KPI

In today's dynamic business landscape, companies compete fiercely not just for market share but also for talent. Retaining top talent...

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Demystifying-IT

Category: KPIs Library

Demystifying IT Project Hours KPI

Introduction Keeping track of the intricacies of an IT project is like solving a thousand-piece jigsaw puzzle. Among the various...

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Mean-Time-to-Repair

Category: KPIs Library

Mean Time to Repair (MTTR): A Vital KPI for Operational Efficiency

In an era where industrial efficiency has become the linchpin of success, the Mean Time to Repair (MTTR) KPI has...

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KPI-Data-Sources

Category: KPIs Library

KPI Data Sources: How to Integrate Multiple Data Sources and Conduct KPI Analysis?

With cut-throat competition and increasingly challenging, uncertain business conditions, success heavily depends on informed decision-making. Informed decision-making requires screening vast...

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Unleashing-the-Potential

Category: KPIs Library

Unleashing the Potential of KPIs with Balanced Scorecard

The four perspectives of a KPI balanced scorecard In a fast-paced and competitive business landscape, organizational success hinges on more...

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Exploring-the-First-Contact

Category: KPIs Library

Exploring the First Contact Resolution (FCR) KPI in Business Operations

Introduction It is vital to ensure the satisfaction of your customers, as it is of paramount importance to run a...

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Network-Speed-KPIs

Category: KPIs Library

Network Speed KPIs Every IT Professional Should Track

Introduction The world is completely digitized, so the efficiency of your network can be the thin line between operational excellence...

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strategy-execution

Category: KPIs Library

Why do you need a KPI actionable plan for better strategy execution?

Performance management is a continuous process paramount for an organization to achieve success and sustained growth. It involves assessing the...

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kpi-strategic-planning

Category: KPIs Library

Why are KPIs important in strategic planning?

The correlation between KPIs and strategic planning. Data-driven decision-making, strategic planning, and strategy management are vital for organizations to stay...

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Measuring-Performance

Category: KPIs Library

Measuring Performance with the Maximum Duration of Outage KPI

Introduction Operations are like the heartbeat of any business, always in motion, making things run smoothly and sparking innovation to...

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Leverage-Business

Category: KPIs Library

Leverage Business With Procurement Cycle Time KPI

Introduction The procurement cycle is at the heart of any business, regardless of its size or industry. It refers to...

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Purchasing-Lead-Time-A-Supply-Chain-Management-KPI

Category: KPIs Library

Purchasing Lead Time: A Supply Chain Management KPI

Introduction In the intricate world of supply chain management, every second counts. Time is money; perhaps no metric illustrates this...

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Understanding-the-KPI-Rate-of-Purchase-Return

Category: KPIs Library

Understanding the KPI: Rate of Purchase Return

Introduction Understanding and effectively managing key performance indicators (KPIs) is essential to business operations. A critical KPI for managing your...

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Optimizing-Supplier-Engagement

Category: KPIs Library

Optimizing Supplier Engagement with the Suppliers-Per-Item KPI

Introduction In the challenging and rigorous supply chain management world, the growing demand for transparency and traceability presents significant risks...

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Perceiving the Significance

Category: KPIs Library

The Significance of Revenue Per Employee (RPE) in HR Management

Introduction Introducing the Revenue per Employee (RPE) KPI, a powerful metric that helps you to explore the true potential of...

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Managing-Procurement

Category: KPIs Library

Managing Procurement ROI to Optimize Investments

Introduction Learning the nuances of the untapped potential of procurement has become imperative in the cutting-edge business world. With organizations...

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Demand Forecast Accuracy

Category: KPIs Library

The Importance of the Demand Forecast Accuracy KPI in Inventory Management

Introduction In the dynamic and competitive business landscape, accurately predicting customer demand profoundly impacts an organization's success. According to a...

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Purchasing-Cost

Category: KPIs Library

Purchasing Cost: Measuring and Managing Cost Efficiency in Procurement

Introduction Step into the dynamic world of business, where the ability to conquer costs holds the key to accessing remarkable...

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Acknowledging-the-impact

Category: KPIs Library

Acknowledging the impact of “Out of Stock Loss KPI” in Inventory Management

Introduction In the world of retail, there might be situations where you may feel like you are stuck between a...

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Mastering-Inventory-Carrying-Cost-copy

Category: KPIs Library

Maximizing Sales Through Units Per Transaction: The Ultimate Guide

Introduction Imagine walking into your favorite retail store. As a shopper, you're trying to find that perfect item. Now switch...

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Mastering-Inventory-Carrying-Cost

Category: KPIs Library

Mastering Inventory Carrying Cost: A Complete Guide

Introduction Managing inventory is akin to walking a tightrope; you must maintain enough stock to meet demand, but not so...

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Streamlining-Employee

Category: KPIs Library

Streamlining Employee Onboarding Time with KPIs

Introduction Onboarding new employees efficiently ensures a smooth transition, maximizes productivity, and fosters long-term success. Organizations that adopt a structured...

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Analyzing-the-Importance

Category: KPIs Library

Analyzing the Importance of Reopen Rate KPI in Customer Success

Introduction In today's fiercely competitive business environment, measuring key performance indicators (KPIs) is crucial for organizations to evaluate their success...

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Maximizing-Efficiency

Category: KPIs Library

Maximizing Efficiency with Average Ticket Backlog Management

Introduction In the fast-paced world of customer support, managing ticket backlogs efficiently is crucial for maintaining customer satisfaction and operational...

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Maximizing-Webinar-ROI

Category: KPIs Library

Maximizing Webinar ROI: Tips and Strategies

Webinars provide an excellent way to reach, educate and engage your target audience. They enhance your ability to generate more...

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Measuring-the-Impact

Category: KPIs Library

Measuring the Impact of Positive Mentions on Social Media: A customer success KPI

Introduction: In today's digitally entangled world, social media has become a powerful platform for individuals and businesses to engage with...

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mastering-the-art-of-handling-escalated-calls

Category: KPIs Library

Mastering the Art of Handling Escalated Calls: An Important Customer Success KPI

Introduction In customer success, escalated calls are not merely challenges but rather opportunities to strengthen relationships and deliver exceptional experiences....

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insights-into-an-average-tickets

Category: KPIs Library

Insights Into an Average Tickets Per Customer KPI

Introduction Understanding customer behavior and preferences is paramount in the ever-evolving world of customer-centric businesses. The average number of tickets...

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customer-retention

Category: KPIs Library

Customer Retention and Satisfaction with Webinars

In the current business world, the customer is king. Many companies lose millions of potential revenues due to customer churn....

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customer_effort_score

Category: KPIs Library

Customer Effort Score: Measure, Calculate and Enhance Customer Experience

Introduction Delivering exceptional customer experiences can help you attain paramount success. One effective metric that helps organizations gauge the ease...

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Webinar Metrics

Category: KPIs Library

Webinar Metrics for Engagement and Interaction

Webinars are excellent and budget-friendly tools to drive business growth through lead generation. In fact, about 73% of sales and...

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Social Share Metrics_ Definition and Examples

Category: KPIs Library

Social Share Metrics: Definition and Examples

Social media has evolved from mere buzzwords to essential aspects of our everyday lives. It provides marketers with the opportunity...

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Five Tips for Increasing Your Webinar Registration and Attendance

Category: KPIs Library

Five Tips for Increasing Your Webinar Registration and Attendance

Conducting webinars is a great strategy to connect to your audience, but only if you have an audience that registers....

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Understanding Self-Service Rate

Category: KPIs Library

Understanding Self-Service Rate: A Key KPI for Customer Success

Introduction Studies show that 81% of customers attempt to care for matters themselves before contacting a service representative. In customer...

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Building-Brand-Awareness-Through-Webinars

Category: KPIs Library

Building Brand Awareness Through Webinars: Strategies and Metrics

When you think of your favorite brand, what comes to mind? Maybe you love the quality of their products or...

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boost_customer_success

Category: KPIs Library

Boost Customer Success with Training Hours KPI

Introduction Forbes states that 70 percent of employees would consider leaving their current job for another organization that would invest...

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conversion_and_sales

Category: KPIs Library

Conversion and Sales: Metrics to Measure Webinar ROI and Impact

Include webinars in your sales conversion strategy to unlock the power of direct sales. A webinar is an ideal medium...

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average_handle_time

Category: KPIs Library

Comprehensive Guide to Average Handle Time (AHT)

Call centers are the backbone of customer support for many businesses, and understanding and optimizing performance metrics is crucial to...

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average_wait_time

Category: KPIs Library

Understanding Average Wait Time and its Impact on Customer Experience

Introduction Customer experience stands as a paramount factor in the triumph of every business. And customers today have exceptionally higher...

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Market-Share-And-the-Shares-that-Matter

Category: KPIs Library

Market Share and The Shares that Matter

Market share provides valuable insights into a company's competitiveness and success in the market and can be used to inform...

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Choosing-The-Best-Strategic

Category: KPIs Library

Choosing the Best Strategic Metrics for Success

You can only achieve objectives by choosing the appropriate metrics to measure and track your progress. Metrics and KPIs are...

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mrr_arr-recurring-revenue

Category: KPIs Library

MRR Vs. ARR: Power of Recurring Revenue Metrics

Are you a marketer, a finance professional, a sales executive, or highly interested in learning more about subscription-based businesses? This...

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The-Importance-of-Month

Category: BLOG, KPIs Library

The Importance of Month on Month (MOM) Growth

Introduction Metrics are essential tools for measuring, tracking, and analyzing data related to a business or organization. Metrics help to...

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importance-of-tracking-monthly-recurring-revenue

Category: BLOG, KPIs Library

The Importance of Tracking Monthly Recurring Revenue

IntroductionMonthly Recurring Revenue (MRR)is among the top 5 SaaS Metrics businesses use to track their revenue streams and forecast future...

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Customer-Retention-Rate

Category: BLOG, KPIs Library

Customer Retention Rate: Definition, Formula and Benefits

In any organization, customer loyalty is essential for sustainability and growth. Loyal customers and employees become your brand ambassadors by...

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What-are-KPI-Tracking

Category: BLOG, KPIs Library

What are KPI Tracking and Benefits?

If you work with a team, you’re likely familiar with KPIs. When applied correctly, KPIs help you evaluate your team's...

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what-are-measures

Category: BLOG, KPIs Library

What are Measures and Metrics? Differences and Examples

Measures and metrics are easy to confuse because metrics are measures but with more significance. A measure is simply a...

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webinar-metrics

Category: KPIs Library

31 Key KPIs to Measure Your Webinar Success in 2024

The Growing Importance of Webinars in the Business World In recent years, webinars have become an increasingly popular and effective...

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how-to-customize

Category: KPIs Library

How to Customize and Build a Metrics Dashboard?

Introduction Metrics dashboards are an asset to businesses as they help to track the progress toward goals accurately. These dashboards...

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Eight-Most-Important

Category: BLOG, KPIs Library

8 Most Important Sales Metrics for Your Business

Are you curious about how to measure and track the success of your sales operations? Do you want to understand...

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8-user-engagement

Category: KPIs Library

8 User Engagement Metrics You Should Measure in 2024

It's no secret that measuring the success of your website or business hinges on user engagement metrics. But what is...

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conversion_metrics_for_digital_marketing

Category: KPIs Library

Top 10 Conversion Metrics for Digital Marketing

Introduction More than a sound digital marketing strategy is needed to ensure success. There is only one way to measure...

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what-are-vanity_metrics

Category: KPIs Library

What Are Vanity Metrics, and How to Avoid Them?

Digital marketing metrics are the driving force behind digital marketing. While data is abundant, using the right metrics to measure...

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10-key-recruitment

Category: KPIs Library

10 Key Recruitment Metrics to Improve the Hiring Process

Recruiting a strong team is vital to any organization's performance, productivity and growth. Recruiting metrics enable and promote data-driven hiring...

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Pareto-Chart

Category: KPIs Library

What is a Pareto Chart and How to Create One?

Organizations often have to take important decisions that can either make or break their success. Making the right decisions at...

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Sales-Win-Rate

Category: KPIs Library

Sales Win Rate: Definition, Formula, and Techniques to Improve

Metrics are critical measures of performance for any Business and help you learn more about the productivity of your sales...

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What-is-Confirmation-Bias-and-How-Does-it-Work

Category: KPIs Library

What is a Marketing Qualified Lead? Definition and MQL Criteria

Introduction Marketing in the technology age creates, shares, delivers, and exchanges offerings that benefit customers, clients, partners, and society. Every...

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Annual-Contract-Value

Category: KPIs Library

Annual Contract Value and its Importance For a SaaS Business

Introduction Key SaaS metrics are essential to determine the profitability of a business. They answer crucial questions such as how...

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What-is-a-Marketing-Qualified-Lead

Category: KPIs Library

What Are Sales Qualified Leads (SQL)? 10 Ways to Get Quality Leads

Introduction When you are considering lead generation, the quality of the lead is more important than its quantity. Sales-qualified directs...

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what_is_cac

Category: KPIs Library

What is CAC Payback Period? How Does Reducing the Payback Period Benefit Your Business?

Introduction The cost of onboarding new customers has increased by more than 60% in recent years. With the current trends...

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What-Is-Net-Burn-Rate

Category: KPIs Library

What Is Net Burn Rate? Impact and Control of Burn Rate

Introduction Setting goals and achieving them are integral to an organization’s day-to-day operations. Success in attaining those goals needs to...

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Calculating LTV

Category: BLOG, KPIs Library

Calculating LTV:CAC, The Most Important KPI For Your Business

With the advent of a new wave of businesses that follow emerging business models, it has become necessary to adopt...

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annual-retention-rate

Category: BLOG, KPIs Library

Annual Retention Rate: Why Should You Track It?

In the current competitive market, employee retention is an essential aspect. Losing valuable employees with specialized and high-demand skills is...

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churn-rate

Category: BLOG, KPIs Library

Churn Rate: What is it? Definition, Formula, and Examples

The churn rate is a percentage of the number of people who discontinue their business with you over a given...

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saas-metrics

Category: BLOG, KPIs Library

8 Essential ‘SaaS Metrics’ that a SaaS Company Should Track

In line with the nature of the constantly changing tech scenario, the way software businesses deliver their products and services...

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5-dei

Category: BLOG, KPIs Library

5 DEI Metrics an Organization Should Measure

Diversity, Equity, and Inclusion (DEI) programs are often put into place by organizations to reduce unconscious bias and workplace discrimination....

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smart_metrics_banner

Category: BLOG, KPIs Library

What are Smart Metrics and why are they Important?

Setting goals and achieving them are integral to an organization’s day-to-day operations. But the quality of goals matters the most...

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kpi-reporting

Category: BLOG, KPIs Library

What is a KPI Report? What are the Benefits of KPI Reports?

What is a KPI report? It is a Key performance indicator (KPI) that allows leaders within an organization to quickly...

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email_blog

Category: BLOG, Marketing KPIs

8 Email Marketing KPIs to Improve Emails Effectiveness

Email marketing is a highly effective channel to grow your business. On average, In fact, for every dollar spent on...

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key_metrics_banner

Category: BLOG, KPIs Library

What are Metrics and key Metrics? Why are Key Metrics Important?

An organization can make unprecedented growth and progress, or lack overall business health. But regardless of whether the organization is...

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KPIs vs KRIs

Category: BLOG, KPIs Library

KPIs vs KRIs: A User’s Guide to Risk Management

Business success vastly depends on a clear understanding of objectives, strategy, and goals, properly tracking and analyzing them. Businesses use...

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gross-retension-rate

Category: BLOG, KPIs Library

What is Gross Retention Rate and five tips to increase it

Gross Retention Rates Definition The gross revenue retention rate is the potential of your business to maintain its customers and...

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socila-media-kpi

Category: BLOG, KPIs Library

10 Most Important Social Media KPIs you must track

Social media is an invaluable tool that helps businesses communicate important information and nurture quality customer relationships. Successful business executives...

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7-call-center-metrics

Category: BLOG, KPIs Library

7 Call Center Metrics to Track Productivity & Performance

Call center metrics evaluate the effectiveness of customer service teams. They help gauge the productivity and performance of your employees...

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turn-over-rate

Category: BLOG, KPIs Library

What is Turnover Rate?

KEY TAKEAWAYS A high turnover rate is not beneficial to any organization. HR professionals use turnover rate metrics to understand...

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hr-metrics

Category: BLOG, KPIs Library

Top 10 HR Metrics that you should measure

Key Takeaways HR metrics assist human resource managers in measuring employee effectiveness Businesses of all sizes and in all industries...

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business-profitability

Category: BLOG, KPIs Library

5 SaaS Metrics to Measure and Improve for Faster Growth

Key SaaS metrics help to determine the profitability of your business. They answer valuable questions such as how to boost...

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kpi-vs-metrics

Category: BLOG, KPIs Library

KPIs vs Metrics: How Are They Different & How Do They Work?

Key performance indicators (KPIs) show how well you achieve your business goals. Metrics monitor the status and progress of your...

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esg

Category: BLOG, KPIs Library

What are ESG metrics?

ESG Metrics are critical for enterprises to assess their ecological, social, and administration matters. Explanation of Environmental, Social, And Governance...

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project-margin

Category: BLOG, KPIs Library

What is Project Margin? How is it Calculated?

Project Margin Definition Project margin is a critical KPI (Key Performance Indicator) that determines an organization's financial success. It highlights...

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Perforamnce-metrics

Category: BLOG, KPIs Library

Introductory Guide to Understanding Performance Metrics

What are performance metrics? Performance metrics are data that represent an organization’s performance, abilities, and actions. These metrics provide an...

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avoid-cost-kpi

Category: BLOG, KPIs Library

What is Avoided Cost and What is its Significance as a KPI?

Definition of Avoided CostAvoided cost is a KPI that measures the expenses that would have been incurred if a resource...

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operating_cash_flow

Category: BLOG, KPIs Library

What is Operating Cash Flow, and How can you Calculate with Examples?

Operating cash flow (OCF) is the cash a business generates from regular operations. It doesn't consider secondary revenue sources such...

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cost-performance

Category: BLOG, KPIs Library

What is the Cost Performance Index, and How is it Calculated?

As a project manager, performance is everything. Businesses invest their time, capital, and human resources into making projects work successfully....

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net-retention-bg

Category: BLOG, KPIs Library

Net Retention Rate: How do you measure and improve this KPI?

Net Retention Rate (NRR) is a crucial KPI for any business. It measures the percentage of customers who continue to...

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clv-bg

Category: BLOG, KPIs Library

Customer Lifetime Value (CLV)

Customer lifetime value is the profit an enterprise can generate from a single customer throughout the business relationship. Do you...

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customer-acquisition

Category: BLOG, KPIs Library

Customer Acquisition Cost: How do you measure and improve this KPI?

In only a few short years, the cost of acquiring new customers has increased more than 60%. And with the...

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what-is-kpi

Category: KPIs Library

What is KPI?

You may hear people talk about key performance indicators, but you may not understand what they entail. After all, the...

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reduce_customer_churn

Category: Marketing KPIs

3 Ways to Leverage Marketing KPIs to Reduce Customer Churn

As a business owner, there’s nothing quite as satisfying as repeat business from your customers Besides the sense of satisfaction,...

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improving-material-management

Category: Supply Chain KPIs

Improving Material Management: Planning & Tackling Discrepancies in Inventory Management

Introduction To produce anything, including services, businesses of all shapes and sizes need raw materials and equipment. The process through...

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time-to-resolution

Category: Customer Support KPIs

Time to Resolution

OKRs help teams set objectives that can help teams determine what is expected of them and their performance. Everyone on...

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Sharp Ration

Category: Finance KPIs

Sharpe Ratio

In order to be sound in your financial goals, you need to have a great source of knowledge on every...

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asset-coverage-ratio

Category: Finance KPIs

Asset Coverage Ratio

This article covers the far-reaching topic of the asset coverage ratio. We’re talking about a risk measurement whose aim is...

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Build Time

Category: Engineering KPIs

Build Time

When you work in a company, you will obviously want every process to stay stable and healthy. You will also...

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average-replies-per-ticket

Category: Customer Support KPIs

Average replies per ticket

OKRs are goal-setting tools that deliver disciplined execution of goals and ideas. As an organization you should definitely need to...

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account-summary

Category: Customer Support KPIs

Account Summary

Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent...

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average-customer-satisfaction-score

Category: Customer Support KPIs

Average Customer Satisfaction Score (Average CSAT Score)

As you were growing your business, you would have come up with strategies that strengthen the relationship between what your...

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Average time to find a hire

Category: HR KPIs

Average time to find a hire

OKRs are the most prominent task and performance management tool that allows organizations to manage the overall performance of the...

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Average Time to Fill a Job Vacancy

Category: HR KPIs

Average time to fill a job vacancy

Human Resource (HR) is a critical business function that recruits and nurtures the most precious resource for the organization –...

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average-tenure

Category: HR KPIs

Average Tenure

There are many ways you can determine an employee’s satisfaction with their job. You might ask them to rate their...

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Benefits Satisfaction

Category: HR KPIs

Benefits Satisfaction

“What kind of benefits does your company offer?” This might very well be the first question a potential employee asks....

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candidates-interviewed-per-hire

Category: HR KPIs

Candidates Interviewed per Hire

The discussion regarding the most important metrics in human resources is open to debate. However, most people agree on the...

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Cost per hire

Category: HR KPIs

Cost per hire

Cost per hire refers to the amount of money your company spends to hire recruiting talent. The total cost spent...

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Cycle Time to Process Payroll

Category: HR KPIs

Cycle Time to Process Payroll

While most organizations tend to overlook and underrate HR metrics, their efficiency in assessing the policies, employees and other important...

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Cycle time to resolve payroll errors

Category: HR KPIs

Cycle time to resolve payroll errors

HR metrics are generally overlooked by most organizations but underrating them might not be the best idea – particularly if...

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Diversity-numbers

Category: HR KPIs

Diversity numbers/Nationalities in the work force

When you own a company, you know that the employees are going to be different from each other. They are...

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Diversity-Rate

Category: HR KPIs

Diversity Rate

The Diversity Rate metric is important for a company because of several reasons. Probably the most important one is the...

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Effectiveness of training

Category: HR KPIs

Effectiveness of training

A common mistake that companies make when onboarding new employees is conducting inadequate training sessions. At times, an employee might...

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Employee-Productivity-Rate

Category: HR KPIs

Employee Productivity Rate

There’s a rule of thumb that applies to all companies in the world: the employees are divided into productive and...

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Employee--Satisfaction-Index

Category: HR KPIs

Employee Satisfaction Index

It should come as no surprise that if they are unhappy, employees will leave the company that they work for....

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First-Year-Voluntary-Termination-Rate

Category: HR KPIs

First Year Voluntary Termination Rate

The First Year Voluntary Termination Rate is yet another Human Resources metric – of course, it’s also one that’s very...

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Health-Care-Expense-Per-Current-Employee

Category: HR KPIs

Health Care Expense per Current Employee

It goes without saying that most employers try to offer their employees the best healthcare plans. However, health care plans...

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Hiring-Process

Category: HR KPIs

Hiring Process Satisfaction Rate

As CEO or part of the management’s team of a certain company, you will rarely look into how the hiring...

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Involuntary-Termination

Category: HR KPIs

Involuntary Termination Rate

The termination rate of a company is the percentage of people that decide (or are forced) to leave the company...

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Knowledge-achieved

Category: HR KPIs

Knowledge achieved with training

Each entrepreneur is concerned about the prosperity of their business. And a business’ prosperity is naturally linked with the productivity...

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Net-Promotor-Score

Category: HR KPIs

Net Promotor Score

You’ve probably heard a lot of people complain about their workplace. They talk about how bad it is, and how...

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New-hire

Category: HR KPIs

New hire 90-Day Failure Rate

The New Hire 90-Day Failure Rate is a Human Resources metric that’s used by businesses and companies in order to...

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Number-of-Contractors

Category: HR KPIs

Number of Contractors

As a company, you probably have your own employees that you can rely on a daily basis. They are your...

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Number-of-D&I

Category: HR KPIs

Number of D&I initiatives implemented

Diversity and inclusion in the workspace represent a sensitive topic that every employer must know of and apply. And not...

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Number-of-Employee

Category: HR KPIs

Number of Employee Satisfaction Surveys

By now you should already be familiar with the Employee Satisfaction Survey, which should be taken once every 6 months....

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Number-of-Full

Category: HR KPIs

Number of Full-Time Employees

Introduction As a company owner, understanding the number of full-time employees is crucial for several reasons. While part-time employees play...

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Percentage-of-Cost

Category: HR KPIs

Percentage of Cost of Workforce

When it comes to HR metrics, the cost of workforce is the elephant and the room and the reason for...

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Percentage-of--Employees

Category: HR KPIs

Percentage of Employees Trained in Company Culture

A company needs to perform well, and if you’re an owner, you know a lot about that. Not only you...

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Percentage-of-Employees-Trained

Category: HR KPIs

Percentage of Employees Trained

There are several situations in which your new employees could require training. For example, after a month of them being...

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Percentage-of-Job-Candidates

Category: HR KPIs

Percentage of Job Candidates Who Meet Job Criteria

When candidates apply for a job, they don’t always know everything it includes. Some of them meet the job criteria,...

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Percentage-of-Vacation-Days-Used

Category: HR KPIs

Percentage of Vacation Days Used

In order to maintain a healthy life and work properly too, employees need vacations. In order to make that possible,...

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Percentage-of-Workforce

Category: HR KPIs

Percentage of Workforce below Performance Standards

As an entrepreneur of a successful company, you want your employees to perform well. Sometimes, the term well is difficult...

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Performance-of-New-Hires

Category: HR KPIs

Performance of New Hires

Employees, regardless of how long they’ve been employed at your company for, need to have a good performance. It is...

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Rate-of-Internal-Job-Hires

Category: HR KPIs

Rate of Internal Job Hires

There are so many metrics that it’s hard to keep track of each and every one of them. One of...

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Rate-of-Internal-Referral-Hires

Category: HR KPIs

Rate of Internal Referral Hires

Employees need to have a certain set of skills, as well as a lot of knowledge in the domain. When...

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Retirement-Rate

Category: HR KPIs

Retirement Rate

Those who start up their new business do so with a plan: to be successful in their business in the...

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Return-On-Investment

Category: HR KPIs

Return On Investment (ROI)

If anyone is getting into business without having no clue what the ROI is, they are in some serious trouble....

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salary-competitiveness-ratio

Category: HR KPIs

Salary Competitiveness Ratio (SCR)

If you’ve worked in a company for years on end, you probably realized that people want better salaries not on...

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training-cost-per-employee

Category: HR KPIs

Training Cost per Employee

As you probably already know, simply hiring someone may not be enough to boost the performance of a certain department...

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turnover-rate-for-highest-performers

Category: HR KPIs

Turnover Rate for Highest Performers

Companies hate it when their people leave – but they hate it even more when a valuable person with vast...

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Successful to unsuccessful tenders

Category: HR KPIs

Voluntary Termination Rate

It’s very rare that an employment at a certain company lasts for a lifetime – mainly because the average person...

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yield-percentage

Category: HR KPIs

Yield Percentage

How can a company assess that its recruiting process is efficient or not? One of the ways in which you...

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Return on Assets

Category: Finance KPIs

Return on Assets

The return on total assets can show if the managing team is effective at earning money from the company’s assets...

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Retention Ratio

Category: Finance KPIs

Retention Ratio

The retention ratio or plow back ratio is the calculation that shows you exactly what percentage of your net income...

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Residual-Income

Category: Finance KPIs

Residual Income

Residual income refers to the amount of money that is left after all the expenses have been paid for a...

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Receivables-Turnover-Ratio

Category: Finance KPIs

Receivables Turnover Ratio

To start with, the accounts receivable turnover represents an efficiency ratio. Thus, its main purpose is to assess the number...

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R-Squared-(R2)

Category: Finance KPIs

R-Squared (R2)

Also known as the coefficient of determination, r-squared is the statistical measurement that comes from the correlation made between the...

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Quick Ratio – Acid Test

Category: Finance KPIs

Quick Ratio – Acid Test

The quick ratio, also known as acid test ratio, is used to measure a company’s ability to pay off its...

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Profit Margin Ratio

Category: Finance KPIs

Profit Margin Ratio

In order to measure the amount of net income earned by a company with each dollar sales that are generated...

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Price to Sales

Category: Finance KPIs

Price to Sales

Also a financial metric, the price to sales ratio is used to measure the value that the investors put on...

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Price to earnings

Category: Finance KPIs

Price to Earnings P/E Ratio

In today’s post, we’d like to focus our attention on the price to earnings ratio. This is a prospect ratio...

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Price-to-Cash-Flow

Category: Finance KPIs

Price to Cash Flow

The price of a company is compared to the underlying cash flow by using the Price to Cash Flow profitability...

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Price-to-Book-Ratio

Category: Finance KPIs

Price to Book Ratio

The price to book ratio is renowned as an important financial valuation tool. Essentially, it is utilized in an attempt...

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Present-Value-(PV)

Category: Finance KPIs

Present Value (PV)

The present value is, many times, referred to as the discounted value – and it a widely used financial formula....

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Preferred-Dividend-Coverage-Ratio

Category: Finance KPIs

Preferred Dividend Coverage Ratio

This article will focus on presenting the specifications of the preferred dividend coverage ratio. This ratio assesses a corporation’s financial...

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PEG-Ratio

Category: Finance KPIs

PEG Ratio

What does the PEG ratio stand for? Why is it used and how could we define it? This article focuses...

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Payback-Period

Category: Finance KPIs

Payback Period

The payback period is a financial capital budgeting method that estimates the amount of time needed for an investment to...

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accounts-payable-turnover-ratio

Category: Finance KPIs

Accounts Payable Turnover Ratio

The accounts payable turnover ratio is a liquidity ratio that indicates the ability a company has to repay its accounts...

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Operating Leverage

Category: Finance KPIs

Operating Leverage

If you’ve accessed this page, you are probably eager to find out more about operating leverage. Well, operating leverage is...

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Operating Leverage

Category: Finance KPIs

Operating Income

If you clicked on this article, you’re probably interested in operating income and what it means. Well, it will tell...

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Operating Cash Flow

Category: Finance KPIs

Operating Cash Flow

If you’re a beginner when it comes to finances, you would probably want to know what the operating cash flow...

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Net-Operating-Profit-After-Tax

Category: Finance KPIs

Net Operating Profit After Tax

If you wanted to know what the Net Operating Profit after Tax is and how it works, you came to...

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Net Working Capital

Category: Finance KPIs

Net Working Capital

Ever heard the term “networking capital”, but you didn’t know what it means? If that’s the case, this article comes...

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Net Profit Margin

Category: Finance KPIs

Net Profit Margin

The net profit margin is used to find out whether a business is poorly managed and to see future profitability....

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Net Present Value (NPV)

Category: Finance KPIs

Net Present Value (NPV)

The net present value is used to calculate the difference between the cash inflows and outflows of a potential investment...

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Net Operating Income

Category: Finance KPIs

Net Operating Income

If you work for a real estate agency, you may have heard about net operating income. This is a profitability...

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Net-Interest-Margin

Category: Finance KPIs

Net Interest Margin

How well you administer your money is mainly up to you. However, the net interest margin ratio is a term...

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Net Income

Category: Finance KPIs

Net Income

Net income also known as bottom line or net profit- is the amount of money that remains after you pay...

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Net Fixed Assets

Category: Finance KPIs

Net Fixed Assets

Ever wondered how much 100 gums cost 20 years ago compared to today? Such calculations are simple, but for a...

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Return-on-Capital-Employed

Category: Finance KPIs

Return on Capital Employed

To better understand what the return on capital employed means, first we need to understand what the capital employed is....

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Long-Term-Debt-to-Assets

Category: Finance KPIs

Long Term Debt to Assets

When it comes to being in debt, no one likes that, especially companies, where “profit” is the most used word....

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Net-Debt

Category: Finance KPIs

Net Debt

Everybody must know and check their financial situation on a regular basis. Some people check their wallets or credit cards...

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Marginal-Revenue

Category: Finance KPIs

Marginal Revenue

This is a term used in microeconomics, and it’s quite a well-known formula. However, in order to get a better...

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