OKRs help teams set objectives that can help teams determine what is expected of them and their performance. Everyone on the customer support team-- whether...
Read moreOKRs are goal-setting tools that deliver disciplined execution of goals and ideas. As an organization you should definitely need to focus on customers, and customer...
Read moreMoving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently,...
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