Average replies per ticket

| Category: Customer Support.

Working in customer support is tough. You get to deal with a lot of clients, and sometimes the target of their frustrations is you. Sometimes, you will have to resolve customer requests, because it can be very important for the satisfaction of the customer. That being said, did you know that you can calculate the… Read more

Account Summary

| Category: Customer Support.

Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently, there aren’t any individual industry standards for monitoring this. Nevertheless, there are still some elements that are usually taken into account by most staff members, as benchmarks for the way… Read more

Average customer satisfaction score (Average CSAT Score)

| Category: Customer Support.

It’s no surprise that the customer’s happiness and satisfaction should be a company’s main concern. The customer is the one helping it grow, thus making sure he/she feels valued and received the best items and service is the case all the time. If the experience is, however, a bad one, that could tarnish the image… Read more

Asset Turnover Ratio

| Category: Customer Support.

The asset turnover ratio is a widely used efficiency ratio that analyzes a company’s capability of generating sales. It accomplishes this by comparing the average total assets to the net sales of a company. Expressly, this ratio displays how efficiently a company can utilize this in an attempt to generate sales. To be more precise,… Read more