Category: Customer Support
Average replies per ticket
Working in customer support is tough. You get to deal with a lot of clients, and sometimes the target of their frustrations is you. Sometimes,...
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Account Summary
Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently,...
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Average Customer Satisfaction Score (Average CSAT Score)
It’s no surprise that the customer’s happiness and satisfaction should be a company’s main concern. The customer is the one helping it grow, thus making...
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