Customer Support
Average replies per ticket
OKRs are goal-setting tools that deliver disciplined execution of goals and ideas. As an organization you should definitely need to focus on customers, and customer...
Read more
Account Summary
Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently,...
Read more
Average Customer Satisfaction Score (Average CSAT Score)
As you were growing your business, you would have come up with strategies that strengthen the relationship between what your business offers and the customers....
Read more