Category: Customer Support

blog thumbnail

Category: Customer Support

Average replies per ticket

Working in customer support is tough. You get to deal with a lot of clients, and sometimes the target of their frustrations is you. Sometimes,...

Read more
blog thumbnail

Category: Customer Support

Account Summary

Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently,...

Read more
blog thumbnail

Category: Customer Support

Average Customer Satisfaction Score (Average CSAT Score)

It’s no surprise that the customer’s happiness and satisfaction should be a company’s main concern. The customer is the one helping it grow, thus making...

Read more
blog thumbnail

Category: Customer Support

Asset Turnover Ratio

The asset turnover ratio is a widely used efficiency ratio that analyzes a company’s capability of generating sales. It accomplishes this by comparing the average...

Read more

Execute your strategy using the best Objectives & Key Results (OKR) software.

Execute your strategy using the best Objectives & Key Results (OKR) software.