Customer Support
Time to Resolution
OKRs help teams set objectives that can help teams determine what is expected of them and their performance. Everyone on the customer support team-- whether...
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Average replies per ticket
OKRs are goal-setting tools that deliver disciplined execution of goals and ideas. As an organization you should definitely need to focus on customers, and customer...
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Account Summary
Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently,...
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