Customer Support

Time to Resolution

Category: Customer Support

Time to Resolution

OKRs help teams set objectives that can help teams determine what is expected of them and their performance. Everyone on the customer support team-- whether...

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Average replies per ticket.

Category: Customer Support

Average replies per ticket

OKRs are goal-setting tools that deliver disciplined execution of goals and ideas. As an organization you should definitely need to focus on customers, and customer...

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Account Summary

Category: Customer Support

Account Summary

Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently,...

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Execute your strategy using the best Objectives & Key Results (OKR) software.

Execute your strategy using the best Objectives & Key Results (OKR) software.