Customer Support

Time to Resolution

Category: Customer Support

Time to Resolution

OKRs help teams set objectives that can help teams determine what is expected of them and their performance. Everyone on the customer support team-- whether...

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Average replies per ticket.

Category: Customer Support

Average replies per ticket

OKRs are goal-setting tools that deliver disciplined execution of goals and ideas. As an organization you should definitely need to focus on customers, and customer...

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Account Summary

Category: Customer Support

Account Summary

Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently,...

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Average Customer Satisfaction Score (Average CSAT Score)

Category: Customer Support

Average Customer Satisfaction Score (Average CSAT Score)

As you were growing your business, you would have come up with strategies that strengthen the relationship between what your business offers and the customers....

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Asset Turnover Ratio

Category: Customer Support

Asset Turnover Ratio

The asset turnover ratio is a widely used efficiency ratio that analyzes a company’s capability of generating sales. It accomplishes this by comparing the average...

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