How do you define a key result of Baseline KPI in Profit?

Category: OKRs

We want to establish a value for customer satisfaction score. While creating key result in Profit, you will be presented with the six key result types available in Profit.

Key result type - Baseline KPI selected

Selecting this key result type, will present a list of KPIs for you.


From this list, let’s select the KPI avg. customer satisfaction score.

Once you select the KPI, you will have an opportunity to define steps to obtain baseline for that KPI.

Average Customer Satisfaction KPI selected

Click on “Create New” to create a new one.

Baseline Average Customer Satisfaction Sequence

Create a new baseline KPI

This is how you create a key result of “Baseline KPI” type in Profit.

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