How do you define a key result of Increase KPI in Profit?
Let’s say we want to increase the first contact resolution rate. We want to increase this from 10 to 40. While creating key result in Profit, you will be presented with the six key result types available in Profit.
Selecting this key result type, will present a list of KPIs for you.
From this list, let’s select the KPI first contact resolution rate.
Once you select the KPI, you will have an opportunity to define where you are and where you’d like to take this KPI.
Enter 10 in the “from” field, and 40 in the “to” field.
This is how you create a key result of “Increase KPI” type in Profit.