How do you define a key result of Increase KPI in Profit?

Category: OKRs

Let’s say we want to increase the first contact resolution rate. We want to increase this from 10 to 40. While creating key result in Profit, you will be presented with the six key result types available in Profit.

Select Increase KPI

Selecting this key result type, will present a list of KPIs for you.

Search for the KPI

From this list, let’s select the KPI first contact resolution rate.

Once you select the KPI, you will have an opportunity to define where you are and where you’d like to take this KPI.

Select first contact resolution rate

Enter 10 in the “from” field, and 40 in the “to” field.

Increase first contact resolution rate from 10 to 40

This is how you create a key result of “Increase KPI” type in Profit.

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