How do you define a key result of decrease KPI in Profit?
Let’s say we want to decrease bounce rate. We want to decrease this from 65% to 40%. While creating key result in Profit, you will be presented with the six key result types available in Profit.
Selecting this key result type, will present a list of KPIs for you.
From this list, let’s select the KPI first contact resolution rate. Once you select the KPI, you will have an opportunity to define where you are and where you’d like to take this KPI.
Enter 65 in the “from” field, and 40 in the “to” field.
This is how you create a key result of “Decrease KPI” type in Profit.