When you work in a company, you will obviously want every process to stay stable and healthy. You will also want to have a birds’ eye view over all the projects, in order to make sure your team is doing the right job. However, handling the team efficiently and checking the progress of each employee… Read more
OKRs are goal-setting tools that deliver disciplined execution of goals and ideas. As an organization you should definitely need to focus on customers, and customer support is one of the most influential frontline services that meet the needs and demands of the customer smoothly by earning their trust. So framing customer support based OKRs will… Read more
Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently, there aren’t any individual industry standards for monitoring this. Nevertheless, there are still some elements that are usually taken into account by most staff members, as benchmarks for the way… Read more
As you were growing your business, you would have come up with strategies that strengthen the relationship between what your business offers and the customers. Customer Acquisition can be seen as the part that links the management of the relationship your business has with its customers and advertising/ marketing and it comes with a cost…. Read more
Let’s examine a few examples of how operations departments can utilize OKR from the top down. Example 1: Work Environment Objective: Improve the office’s workspace Key Results: Purchase a sofa Organize 1 office bonding/social a month Create a survey for employees to pinpoint desired food & drinks Example 2: Inventory Management Objective: Streamline the inventory… Read more
The OKR method has proved itself to be a highly effective way to structure and achieve objectives since the 1970s. This methodology is particularly useful for finance-related fields and departments. While other fields and departments such as customer service or marketing may have measurements that are more abstract, and therefore less conducive to creating measurable… Read more
The nature of marketing work necessarily entails a much broader and less defined industry standard for establishing and maintaining KPIs. Due to its highly subjective nature, marketing teams across various industries may have an overabundance of metrics or may have too few in place to establish an effective OKR. Though marketing metrics may seem more… Read more
The main duty of the engineering team is to lean, focus and spread knowledge over a series of technology and services, by striving hard to circulate core engineering talent across the team. The engineering team also takes part in the technical implementation of the company’s services. On the whole the team is responsible for building… Read more
OKR can be a powerful tool for sales teams to achieve better turnout and higher productivity than you thought possible. It serves as a convenient method to track progress and facilitate follow-ups. Moreover, OKRs for sales have to be rightly owned, aligned and co-ordinated between team members to bridge substantial data flow that prevails within… Read more
Industry-leading companies have famously used OKRs to better measure and achieve their goals. Google, Amazon, Spotify, and more technology giants have attributed much of their unprecedented success to the goal-setting framework. Businesses of all sizes can benefit from OKRs. However, this framework need to be implemented and used correctly in order for teams to truly… Read more
In the right hands, OKRs can be the most effective goal management tool that can help you track your performance with measurable KPIs to let you reach your company’s objectives and to reach new levels in your industry. But before you roll out your OKR method, it’s crucial to make sure that your organization is… Read more
In our discussions with many OKR enthusiasts and prospects, one of the most frequently asked questions is regarding the use of OKRs vs KPIs. Typically, the follow up questions are: How are OKR and KPIs different? How are the two similar? Do we need OKRs if we already have KPIs? KPI.org defines KPIs as follows… Read more
