10 Great IT OKR Examples

Category: IT OKRs.

Information technology is a fast growing industry where innovations take place at a rapid pace. According to the World Economic Forum, the US leads in the discovery of new trends simultaneously in the technology industry contributing to a major portion of its GDP. IT sector offers a plethora of services to support various businesses while maintaining its own foray of technology enablers like data security, infrastructure, end-user services, data analysis, data processing, data visualization, knowledge management, API services, hardware equipment and other software services.

Although the industry has grown multifold in the last few decades, OKRs were introduced in the IT industry as early as the 1990s in companies like Google and Intel which claim to attribute the majority of its success due to implementation of the right OKRs. As technologies continually evolve and upgrade, IT also needs to cope up with handling modern challenges like cybersecurity, cloud computing, etc. When OKRs are tied to the objective of any organization, it gives a clear picture for aligning its execution towards the vision.

Let us take a look at the 10 best IT OKRs examples that can be implemented in your organization to manage the challenges and adapt to the digital evolution.

#1: Information Security

Data processing can be enhanced by increasing the number of data centers and disaster recovery sites. Frequent backups of customer data also prevents data loss and improved customer satisfaction.

Objective

David Griffin

Enhance data disaster recovery process

25%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Increase number of data centers in the EU region from 3 to 6

Q2-2021 increase-icon Number of data centers
3 6 4

33%

Reduce the data backup time from 90 mins to 30 mins

Q2-2021 decrease-icon Data Backup time
90 min(s) 30 min(s) 80 min(s)

17%

Increase the number of disaster recovery sites from 2 to 6

Q2-2021 increase-icon Number of disaster recovery sites
2 6 3

25%

#2: Information Security

Even if the organization has implemented strong cybersecurity practices, it should have the right response system to handle security breaches due to phishing attacks, DDoS and other targeted malware attacks. Even big companies like Twitter and Facebook have had their servers down for a couple of hours due to such attacks due to the lack of a good response system.

objective-iconObjective

David Griffin

Optimize the process of controlling and managing security incident response system

36%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Increase frequency of reporting by the critical incident response center(CIRC) from 4 to 8 in a quarter

Q2-2021 increase-icon Number of reports from the CIRC team
4 8 5

25%

Increase number of training sessions for end-users on security breach response actions from 0 to 2 in a quarter.

Q2-2021 Number of training sessions
0 2 1

50%

Decrease the number of security related service downtime from 5 hours to 2 hours

Q2-2021 decrease-icon Number of security related service downtime
5 hour(s) 2 hour(s) 4 hour(s)

33%

#3: Information Security

Sometimes, threats to information security also arise due to inadequate implementation of security patches and lack of resources. This objective focuses on eliminating those constraints thereby improving the efficiency of cyber security.

Objective

David Griffin

Develop essential competencies and increase awareness on cyber securityKey results

33%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Increase the number of cyber security awareness training sessions from 1 to 3 per quarter

Q2-2021 decrese-icon Cyber security awareness training sessions
1 3 2

50%

Decrease percentage of phishing emails opened by end-users from 5% to 1%

Q2-2021 Phishing emails
5% 1% 4%

25%

Decrease the number of attempts to access unauthorized web pages from 20 to 15 per employee

Q2-2021 decrease-icon Unauthorized web page access
20 15 19

25%

#4: Infrastructure

Hardware infrastructure management is an essential component of a good infrastructure system. This objective focuses on how to manage cabling, routers, power systems and other associated equipment properly.

Objective

David Griffin

Improve maintenance of hardware assets and installations

39%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Increase number of professionals in the hardware installation and maintenance team from 2 to 5 in Q2

Q2-2021 increase-icon Number of professionals
2 5 3

33%

Dispose all unused, redundant and outdated hardware by the end of Quarter

Q2-2021 flag-icon Discard unwanted hardware
0% 100% 35%

75

35%

Increase number of authenticated users for access from 1 to 2 for use of server rooms

Q2-2021 increase-icon Number of authenticated users
1 2 1.5

50%

#5: Infrastructure

An important aspect of IT infrastructure comprises the network infrastructure. It refers to interconnected equipment that enables the flow of unhindered services to the resources and resolving the major network and infrastructure issues.

Objective

David Griffin

Efficient management of network infrastructure

22%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Improve WAN Links performance management by decreasing the number of WAN bottlenecks from 12 to 6 per quarter.

Q2-2021 decrease-icon Number of WAN bottlenecks
12 6 10

33%

Reduce the average handling time for an infrastructure service ticket per user from 24 hrs to 12 hrs this quarter

Q2-2021 decrease-icon Average handling time
24 hour(s) 22 hour(s) 20 hour(s)

17%

Reduce mean time to resolve network infrastructure issues from 48 hours to 12 hours

Q2-2021 decrease-icon Mean time to Resolve (MTTR)
48 hour(s) 12 hour(s) 42 hour(s)

17%

#6: Infrastructure

Software infrastructure comprises one of the branches of infrastructure, without which the existence of a good hardware or network system may not be useful. This objective focuses on the management of software infrastructure.

Objective

David Griffin

Improve the quality of software infrastructure

45%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Increase maintenance services for server operating systems from 2 to 4 per quarter

Q2-2021 increase-icon server maintenance services
2 4 3

50%

Increase the frequency of cloud backup from 1 to 2 in a week

Q2-2021 increase-icon Frequency of cloud backup
1 2 1.5

50%

Improve the automation coverage of hypervisor system management from 50% to 70%

Q2-2021 increase-icon Automation coverage
50% 70% 57%

35%

#7: Infrastructure

This objective focuses on monitoring important KPIs that measure the reliability of the IT infrastructure of the company.

Objective

David Griffin

Improve the reliability of existing infrastructure

32%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Reduce the average downtime related to infrastructure issues from 18 hours to 10 hours in the current quarter

Q1-2021 decrease-icon Average downtime related to security issues
18 hour(s) 10 hour(s) 16 hour(s)

25%

Decrease the average MTTR(Mean time to repair) to resolve infrastructure issues from 3 hours to 1 hour

Q1-2021 decrease-icon Mean time to repair
3 hour(s) 1 hour(s) 2 hour(s)

50%

Increase the MTBF(Mean time between failures) between infra assets from 280 days to 365 days

Q1-2021 increase-icon Increase KPI KPI: Mean time between failures
280 day(s) 365 day(s) 296 day(s)

19%

#8: Application development

A large number of IT companies face regular challenges in application development, scalability, delivery lead time and increased unit test coverage. This objective focuses on tackling such challenges with the help of OKRs.

Objective

David Griffin

Eliminate challenges in application delivery and post deployment defects

40%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Decrease the post release defects found in production from 2 to 0

Q2-2021 decrease-icon Number of defects
2 0 1

50%

Decrease the lead time from idea to delivery of software from 3 weeks to 2 weeks

Q2-2021 decrease-icon Lead time
3 week(s) 1 week 2 week(s)

50%

Increase the unit test coverage from 80% to 90%

Q2-2021 increase-icon Unit test coverage
80% 90%/ 82%

20%

#9: Application development

While there are quite a number of challenges in developing an application, the real challenge lies in the management of applications.This objective focuses on continuously improving the application after development.

Objective

David Griffin

Improve efficiency of application management

50%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Increase number of new feature releases from 2 to 4 per month

Q2-2021 Number of new feature releases
2 4 3

50%

Increase the frequency of regular assessments for application rationalization from 2 years to 1 per year

Q2-2021 increzse-icon Application rationalization assessments
2 year(s) 1 year 1.5 Year

50%

Increase code optimization to improve code quality from 1 to 3 per quarter

Q2-2021 Increase-Icon Code optimization
1 3 2

50%

#10: IT Administration

Financial indicators measure the efficiency of using the allotted budget in an accurate manner and help in analyzing how to reduce expenditure.

Objective

David Griffin

Reduce the financial expenses on the asset and other expenses in the IT Admin department.

27%

Target Date: Q2-2021

Visibility: All Employees

key-iconKey Results

Decrease the Asset maintenance cost per quarter from $300 to $250

Q2-2021 decrease Asset maintenance cost
$300 $250 $277.46

45%

Decrease infrastructure expense per employee from $400 to $350 in the current quarter.

Q2-2021 Infrastructure expense per employee
$400 $350 $386.73

27%

Decrease training expense per user from $1200 to $800

Q2-2021 Training expense per user
$1200 $800 $1156.68

11%

Conclusion

These OKRs focus on making any company in the IT industry effective and powerful enough to stand out in terms of overall performance based on alignment, execution and traceability. Information technology is an ever changing and dynamic industry that requires constant monitoring and observation. It is essential to cope up with the industrial trends without compromising the performance parameters. A great OKR software always focuses on enhancing the profitability and improving the reliability of an organization. Also don’t forget to check out some of the other great OKR examples on Customer experience OKRs, Banking OKRs, Sales OKRs, Marketing OKRs, HR and Engineering OKRs.

 

 

Related Articles