Paying down technical debt isn’t about a one-time fix it’s about building consistent habits, processes, and priorities that reduce it steadily over time. Like financial debt, it rarely disappears overnight. Instead, teams must decide what to address first, when to refactor, and how to balance innovation with maintenance. The goal isn’t to eliminate debt entirely,… Read more
TL;DR: The Balanced Scorecard cause-and-effect chain is the strategic DNA that connects your organization’s capabilities to financial results. It flows from Learning & Growth investments → Internal Process improvements → Customer satisfaction → Financial performance. Understanding and mapping these connections helps leaders make smarter decisions and predict business outcomes. Let’s say you spend $50,000 on… Read more
TLDR The Balanced Scorecard is a strategic management tool that evaluates business performance through four interconnected perspectives: Financial (revenue and profitability), Customer (satisfaction and retention), Internal Processes (operational efficiency), and Learning & Growth (employee development and innovation). Each perspective provides unique insights that, when combined, give organizations a complete view of their performance and competitive… Read more
Velmurugan Sankara Sr. Customer Success Manager Last updated: July 30, 2025 When you think of a Customer Success Manager (CSM), what comes to mind? Someone who’s there to handle escalations and solve problems? Sure, that’s part of it, but a CSM is much more. They’re your customer’s guide, advocate, and problem-solver, helping build long-term, meaningful… Read more
The economic heartbeat of the UAE is relentless, demanding constant innovation, agility, and a clear vision for the future. In this vibrant and competitive landscape, a powerful strategic performance management framework has emerged as a game-changer for businesses across various sectors: the Balanced Scorecard (BSC). But what exactly is it, and how has it become… Read more
Here’s a little secret about leadership and not the kind you read in thick business books or hear about in endless Zoom meetings, but the kind that actually works. People don’t really follow job titles or fancy mission statements. They follow what they see. That’s why choosing to lead by example isn’t just good advice…. Read more
Ever feel like you’re just pretending to be good at your job and any minute now, someone’s going to find out? Or that sneaky little voice that’s always whispering in the back of your mind, “You don’t belong here”? As unpleasant as it sounds, that, friends, is the classic calling card of impostor syndrome. It… Read more
When an company is organizing a product launch it requires a well-thought-out strategy. This launch is especially important as it sets the tone for all other processes. You may have an amazing product or service, but its success in the market depends on the strength of your sales strategy and marketing campaign. Now we can… Read more
When you think of the main pillars of any successful, productive organization, what comes to mind? Perhaps it’s the efficiency, structure, and organizational clarity regarding objectives, goals, and how to achieve them. Today’s organizations recognize that achieving this can be a daunting task, but workflows provide a solution. Workflows are essential for defining how tasks… Read more
Senthil Rajagopalan President & COO at Profit.co Last updated: July 15, 2025 If you work in IT services, you know the drill. The clock’s ticking, clients are waiting, and your team is working hard, sprint after sprint. You’re fixing bugs, building features, and moving from one deliverable to the next, often using Agile frameworks and… Read more
Sasi Dharan Global Marketing Head – Profit.co Last updated: June 23, 2025 An Indian company is on the rise, and everything seemed to be going well, almost everything. As the company grew, so did the number of employees, departments, and processes. In the early days, communication was easy, everyone knew everyone else, and work felt… Read more
Eswaramoorthy Gandhan S Strategic Advisor , OKR & Change Management Expert Last updated: June 23, 2025 In organizations that run on ambition, OKRs (Objectives and Key Results) are often seen as a silver bullet, set them, track them, hit them. But let’s be clear about one thing, OKRs are not magic. They don’t work on… Read more
