“What is remarkable about Profit.co is its user-friendly nature and flexibility. It’s very easy to modify, add, change, delete, or archive whatever we want.”
Profit.co’s Performance Management Module Enables Seamless Scaling in the Face of Rapid Growth at Banyan Security
In an era where the computing world knows no boundaries, Banyan Security emerges as a game-changer. With remote employees and contractors connecting from coffee shops, airports, and homes, accessing internal applications across multiple public clouds, new challenges in security and access arise. Banyan Security addresses these challenges by empowering IT and security teams with industry-leading, device-centric SSE solutions. With a diverse global team and the backing of top-tier VCs, Banyan Security is revolutionizing secure access for the modern workforce.
Banyan Security and Profit.co share the value of prioritizing customer success. Diverse global teams and a dedication to innovation drive both organizations. With a shared commitment to putting customers first, Banyan Security and Profit.co strive to empower organizations, protect the information, ensure compliance, and catalyze innovation.
We recently sat down for a chat with Kay Lynn Gabaldon, Head of People & Culture at Banyan Security, to understand how Profit.co has been integral to their successful people solution.
Banyan Security Before Profit.co’s Performance Management System
Kay mentioned that they used a set of questions for performance evaluation focusing more on the company and employee feelings rather than individual performance. However, she wanted to emphasize delving deeper into individuals’ work to assist them in goal setting and learning.
Kay said she had a clear idea of how to take it forward. “My objective was to keep the questions but do a deep dive into each business unit. I talked to the leaders, the hiring managers to ensure that we’re asking them questions that are specific to what they do. This helps with goal setting and succession planning and takes it from there. It’s all in how you’re framing the question, where have you been, where are you, and where are we going? You can customize and modify the questions as you pivot.”
How did you envision and introduce this new approach to Performance Management?
Kay expanded the scope of the performance management system from primarily focusing on culture and employee engagement to covering all aspects of performance. The approach involved customizing questions for each business unit, fostering a deeper understanding of individual contributions, and providing actionable insights for improvement.
What are the key differences and value has the new system delivered compared to the previous approach?
Profit.co provides a simple and intuitive interface, and employees can answer questions, share their accomplishments, and feel relieved once they are done. Additionally, from the manager’s perspective, the platform allows them to listen to the employee’s voice and reflect on their input before the meeting. This meaningful exchange benefits both parties, alleviating pressure and fostering a more productive performance evaluation process.
Could you elaborate on the traditional challenges of the Performance Review process from your perspective?
Kay said, “When it comes to the traditional challenges of the performance review process, I’ve experienced the struggle of managing data scattered across multiple files. In the early stages of our startup, we relied on Excel for performance evaluations, which made it time-consuming to navigate through multiple files. However, since adopting the Profit.co platform, I’ve been thrilled to see how it has centralized all our data in one place. Now, with just a simple search by the person’s name, I can easily access historical information, making our review process much more streamlined and efficient.” Kay also highlighted the importance of conducting regular check-ins or reviews, preferably every six months or quarterly, to capture any changes or shifts in goals. This approach helps ensure that unexpected project assignments or pivots are accounted for, preventing them from being overlooked during the annual review.
What was your experience onboarding with Profit.co?
Kay was happy to add, “My onboarding experience with Profit.co was extremely seamless. ” The customer support team was excellent, guiding me through uploading my data and starting with the initial five questions. From there, the platform intuitively showed me where things were located.
She added,” Collaborating closely with customer success, I streamlined and structured the platform to better align with our evolving organizational needs. This involved categorizing departments, such as marketing, and drilling down into specific skill sets within those departments, like content marketing. I found this process to be straightforward and efficient.”
She mentioned that what truly stood out during this transition was the close collaboration with the Profit.co team. She said, “We communicate via Google Chat, allowing for real-time conversations and prompt issue resolution.” She added, ” This level of support has been invaluable in ensuring a smooth experience and fast turnaround.”
Do you find the model of regular check-ins and continuous performance evaluations effective in fostering ongoing growth and development?
Kay said, “In addition to the initial annual review, incorporating quarterly check-ins allows us to identify and track goals over time. These check-ins serve as touchpoints where we revisit the goals set during the annual review and assess progress. ” She added ‘”This approach enables us to build a comprehensive journey throughout the year, constantly adding to the story of individual performance.”
She clarified, “The quarterly review is not about assigning ratings or evaluations; it serves as a check-up to capture where we’ve been, where we currently stand, and the next steps in our journey.” “It ensures everyone, including managers, employees, and departments, remain aligned and accountable.”
How has Profit.co’s Performance Management System helped you overcome company growth challenges and ensured a transparent and effective evaluation process?
Kay recounted, “The recent review was easier since I was already familiar with the platform. However, I faced a challenge related to the company’s growth. I had to rethink and recreate the structure to accommodate the new departments and employees we added. The platform proved invaluable in streamlining and simplifying this process, allowing us to swiftly complete the reviews.”
Moving forward, Kay plans to revisit and ensure that the competencies are correctly aligned for each employee as she continues to onboard new team members. She added, ” While it requires more effort to be granular in assigning competencies, it contributes to a solid and transparent culture. By focusing on goals and removing emotions, we create an environment that fosters growth and meaningful performance evaluations.