Action
There are 6 key result types:
- Percentage Tracked: Progress is tracked out of 100%.
- Milestone Tracked: Progress is tracked using defined steps rather than a KPI. For example, wanting to open a new storefront. There are defined steps that need to be completed, but they are not necessarily quantitative.
- Task Tracked: This KR type directly associates your task with the created key result so that you can track the progress of your selected tasks from the workspace via key results.
- Increase KPI: This type of key result is used when you have a metric unit you want to increase– such as revenue.
- Decrease KPI: This type of key result is used when you have a metric unit you want to decrease– such as the employee turnover rate.
- Control KPI: This type of key result is used when you have a metric unit you want to keep within a certain range. For example, employee training hours– you might want to maintain between 20 and 30 per year.
What changes?
KPIs
What Changes?
Target Date
Complete Market Study
Complete Market Study
Market Study Sequence
FEB - 2023
Prepare Operating Budget
Unhappy Users per day agent
From 20% to 5%
FEB - 2023
Launch Store
Store Launch Sequence
20 hours per month
Mar - 2023
Daily Store Revenue
Daily store Revenue
From $0 to $30,000
Aug - 2023
Percentage Tracked
You want to track the completion of a qualitative outcome.
- Fully rebrand social media accounts
- Reinforce our learning culture
Milestone Tracked
You are trying to get something done that is not measurable by a KPI.
- Launch a new product
- Hire a new VP of sales
- Establish a new retail outlet
Task Tracked
You want to track the completion of an outcome based on a series of tasks.
- Collect 20 customer testimonials
- Resolve all open product issues
Increase KPI
You intend to increase the value of a KPI.
- Increase revenue
- Increase the number of retail outlets
- Increase customer retention
Decrease KPI
You intend to reduce the value of a KPI.
- Reduce Customer Churn
- Reduce employee attrition
- Reduce the # of customer reported issues
Control KPI
You intend to maintain the value of this KPI in a certain range.
- Maintain employee training hours
- Maintain sales rep touchpoints
- Maintain the Debt-to-Equity ratio