Frontline banking employees like tellers are large determinants of customer loyalty, customer retention, and the organization’s corporate image. Not only are tellers more visible and have more contact with clients, but they also determine the speed and quality of most bank product deliveries. The teller is the primary conduit between customers and the money they… Read more
According to a Federal Reserve report from 2018, the top ten card issuers held over 85% of outstanding credit card balances in the U.S. Collectively, American consumers were reportedly juggling $1.08 trillion in debt in 2019. There’s no doubt that the credit card industry is extremely lucrative, but it’s currently dominated by only a handful… Read more
TL;DR OKRs can be set at four levels: Corporate, Department, Team, and Individual. Most organizations start simple with 2 levels (Corporate + Department) to avoid complexity, then expand to Team and occasionally Individual as maturity grows. There are five rollout approaches: Get a feel (corporate-only), Department-centric, Individual-centric, Department + Individual (as needed), and Cross-functional initiatives…. Read more
With the advancement of digital technology and the increasing number of channel options, traditional branch locations are struggling. However, brick and mortar branches have long been a foundation of the banking industry and can offer a personalized and efficient experience for customers. Branches need to do their best to keep up with the evolving environment… Read more
Wealth management is facing significant disruption on two fronts – digital transformation and customer experience. To effectively succeed in this environment, understanding client’s demographics and expectations is essential. The median age of High-Net-Worth Individuals(HNWI) is skewing younger, with millennials demanding hyper-personalization, an omnichannel experience, and niche portfolios like sustainable investing. To successfully manage these challenges,… Read more
Check-ins are an integral part of the OKR process. Profit.co has distinctly designed the OKR software with an automated check-ins option that would help you glide through the OKR process smoothly and easily. Most often check-ins are simply considered as a process to update the key result’s progress value. But it is more than that,… Read more
Alignment is one of the key pillars of the OKR philosophy. Organizations achieve alignment both using a top-down approach and a bottom-up approach. We have seen organizations wanting to standardize on one approach, but it almost never works. It will make your OKR program very rigid, unnecessarily. You can certainly start with one and then… Read more
The best way to get started with your OKR program is to actually get started. You will have different combinations of culture, style, processes, and values that makes the DNA of every business or organization unique. You don’t have to be great to start, but you have to start to be great.Zig Ziglar There is… Read more
The key goal of treasury management is planning, organizing and controlling cash assets to satisfy the financial objectives of the organization. The goal may be to maximize the return on the available cash, or minimize interest cost or mobilize as much cash as possible for corporate ventures. Dealing in forex, money and commodity markets involves… Read more
Traditional retail banks are at a turning point–both customers’ needs and expectations are changing, as is the competitive landscape. Customers are looking for multichannel sales and service experiences, but they’re not consistently receiving them. At the same time, other financial institutions and non-traditional players are looking for opportunities to redefine and innovate the experience. The… Read more
The U.S. mortgage market has changed dramatically since the global financial crisis of 2007-2008. While many components of the banking industry have fallen into a decade-long pattern of consolidation, the mortgage industry has moved in the opposite direction. Instead of consolidating, the post-crisis market has been characterized by the resurrection of non-bank lenders and increased… Read more
HR in the Integrating role Most people choose HR as a career with noble intentions. They truly believed in a higher calling, they wanted to help people achieve their “Full potential” through the HR function. Soon, reality hits. Few organizations have a strategic view of HR as a critical business function that recruits and nurtures… Read more
