Conducting webinars is a great strategy to connect to your audience, but only if you have an audience that registers. Event registration is a crucial aspect of event planning. It’s the best way to ensure the target audience signs up for your webinar. Event registration ensures attendance through incentives and increases satisfaction levels. It creates… Read more
Introduction Studies show that 81% of customers attempt to care for matters themselves before contacting a service representative. In customer success, tracking and optimizing key performance indicators (KPIs) ensures customer satisfaction and business growth. One important KPI in this domain is the Self-Service Rate. It serves as a metric to measure the proportion of customer… Read more
When you think of your favorite brand, what comes to mind? Maybe you love the quality of their products or the reliability of their services. Perhaps it is not even the product you love but the positive interactions you experienced with the brand when contacting customer service. What makes a brand stand out most is… Read more
Introduction Forbes states that 70 percent of employees would consider leaving their current job for another organization that would invest in their development and training. Considering today’s fast-paced and highly competitive business landscape, organizations strive to provide exceptional customer experiences to gain a competitive edge. So how are they going to achieve it? One crucial… Read more
Include webinars in your sales conversion strategy to unlock the power of direct sales. A webinar is an ideal medium for live-streaming product demos, answering customer questions, and building a solid brand reputation. However, tracking webinar conversion and sales can be challenging. Here are some tips to understand webinar ROI. Conversion and Sales Basics Sales… Read more
Becoming a great leader means honing in on the actions that create one. Leadership is essential in driving meaningful change and progress in every organization, and techniques must adapt to the specific context and the phase of business development. Read on to learn and master the essential leadership qualities and styles that can help you… Read more
Communication is the driving force behind all human interactions. It enables harmonious relationships at school, work, and in your personal life. But what is communication, and how can we get better at it? Let’s explore what communication is and the types, contexts, and skills necessary for mastering effective communication. What is Communication? Communication is the… Read more
Call centers are the backbone of customer support for many businesses, and understanding and optimizing performance metrics is crucial to ensure high customer satisfaction. One of the most critical performance metrics is Average Handle Time (AHT), which measures the average duration of customer interaction from the moment the customer reaches out to when the issue… Read more
Introduction If you want to stay up to date on the job market, tackle the demands of today’s workplace, and aspire to grow the talents and strengths of your professional skills, then you definitely need an Individual development plan. Moreover, when speaking of personal development, it is vital that you reflect on your strength, weakness,… Read more
Introduction Customer experience stands as a paramount factor in the triumph of every business. And customers today have exceptionally higher demands for brands that they believe offer smooth, personalized, and omnichannel experiences 24/7. They also insist that the brands allow them to control their own narrative throughout their journey. True to this, Jeff Bezos attributes… Read more
Strategy implementation is essential for organizations to stay competitive and achieve their goals. A strategy is a plan, roadmap, and course of action created to achieve operational goals and business objectives. A strategy helps businesses identify their long-term goals and create a blueprint involving the necessary steps. Strategy implementation is the process of following the… Read more
Strategy plays a crucial role in business success. When planned and implemented right, a good strategy helps companies follow a clear roadmap for achieving growth and business success. In contrast, a poor strategy or improper execution can affect the progress, cost the competitiveness of the business and prevent it from quickly adapting to changing conditions…. Read more
