time-to-resolution

Time to Resolution

| Category: Customer Support KPIs.

OKRs help teams set objectives that can help teams determine what is expected of them and their performance. Everyone on the customer support team– whether they answer phone calls, respond to tickets, or answer queries– can help to reach service goals when their department utilizes OKRs. We belong to the age where we can get… Read more

Healthy-and-Matured OKR Program

Visible signs to show a healthy and mature OKR program

| Category: OKR Management.

Based on your organization’s unique DNA, you can prepare yourself to plan how to get started with OKRs, the important thing is to get started. Profit.co’s OKR software has been developed to help businesses move through the OKR cycle using the PEEL approach (Plan, Execute, Engage and Learn), which are the 4 clear areas in… Read more

Objective Ownership

Objective Ownership

| Category: OKR Management.

In Profit.co, you can assign owners to objectives and key results. There is a subtle, but important difference between the two. Objective level ownership indicates who is accountable for the success of that objective, whereas the owner of the key result indicates the responsible person or department that needs to get it done. Objective ownership… Read more

PEEL

What does your OKR Quarter Look Like?

| Category: OKR Management.

An OKR quarter can be pretty well structured when you have a very mature OKR program. Mature OKR program clearly implies that you are not going to get there in your first quarter. It could take 2-3 quarters to get there. But, it would be great to visualize what that quarter would look like, and… Read more

10-great-examples-of-sales-okrs

10 Great Examples of Sales OKRs

| Category: Sales OKRs.

Businesses and customers are interdependent, and sales build the bridge of loyalty and trust between the two. Trust and commitment are pivotal in keeping the customers loyal and serve as dominoes in spreading the good news. The sales team ties the final knot between the business and the customer, They bring in revenue that aids… Read more

10-great-examples-of-marketing-okrs

10 Great Examples of Marketing OKRs

| Category: Marketing OKRs.

Marketing is creating, sharing, delivering, and exchanging offerings that benefit customers, clients, partners, and society. Every business needs marketing to establish a connection between clients and the company. Managing clients who seek personalized services at a great value, reaching out to target groups, and sustaining brand reputation within the budget, are some of the duties… Read more