The Power of Perspective

| Category: Perspective.

As iron sharpens iron, so one person can sharpen the skills of another. It’s natural for humans to look at a problem from only one perspective – our own. However, looking at a problem from multiple perspectives and angles enables teams to develop better solutions and resolve any conflicts. Embracing external perspectives Businesses must continually… Read more

Pivots: Why & When?

| Category: Pivot.

Most startups go through a “pivot” stage to find the right target customer, market position, and value proposition for their business. This article describes how companies typically identify opportune pivot times. A pivot is change in strategy without a change in vision. Eric Ries Market are subject to change. Business must constantly evolve to satisfy… Read more

Sharpe Ratio

| Category: Financial.

This is an investment measurement and is used to calculate an investment’s average return beyond the risk-free rate of volatility per unit. Basically, the Sharpe ratio is used to determine the return of a certain investment, which is also adjusted for the investment’s riskiness. This ratio is very important for investors, as they will have… Read more

Asset coverage ratio

| Category: Financial.

This article covers the far-reaching topic of the asset coverage ratio. We’re talking about a risk measurement whose aim is to calculate a company’s capability of repaying its debt, by selling its existing assets. So, thanks to this ratio, investors can determine how many assets are necessary for paying down any existing debt obligations. As… Read more

Build Time

| Category: Engineering.

When you work in a company, handling the processes your team is involved in can be a real struggle – especially when it comes to time and deadlines. You want every process to stay stable and healthy. You want to have a birds’ eye view over all the projects, in order to make sure your… Read more

Average replies per ticket

| Category: Customer Support.

Working in customer support is tough. You get to deal with a lot of clients, and sometimes the target of their frustrations is you. Sometimes, you will have to resolve customer requests, because it can be very important for the satisfaction of the customer. That being said, did you know that you can calculate the… Read more