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Education · Operations · Student Success

Mental Health Support OKR Tracker Template

Track proactive outreach, support connection, and well-being's impact on persistence in one shared Student Success OKR template.

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app.profit.co / okr-tracker / mental-health-support
profit.co›OKRs›Student Success
OKR Tracker

Mental Health Support OKR Tracker

Operations · Student Success

0.47

Overall Score

O1

Connect students to support before well-being affects persistence

58%
KR1.1On Track

Increase share of at-risk students reached by proactive well-being outreach from 40% to 68%

Owner

Director of Student Success & Wellbeing

Target

68% at-risk reached by outreach ( from 40%)

Progress

63%
KR1.2At Risk

Reduce well-being-related stop-out rate (students citing mental health as a reason for leaving) from 9% to 4%

Owner

Retention & Persistence Manager

Target

4% well-being stop-out ( from 9%)

Progress

44%
KR1.3On Track

Increase share of flagged students connected to a support resource within 3 business days from 50% to 78%

Owner

Student Care & Support Coordinator

Target

78% connected to support 3 days

Progress

66%
O2

Build a campus-wide support and referral network

42%
KR2.1At Risk

Increase faculty and staff completion of mental health first-aid / gatekeeper training from 25% to 65%

Owner

Faculty Gatekeeper Training Program Manager

Target

65% faculty/staff gatekeeper-trained

Progress

45%
KR2.2Off Track

Increase share of well-being referrals that receive a warm handoff (not just a referral) from 35% to 65%

Owner

Student Care Team Case Manager

Target

65% referrals get a warm handoff

Progress

22%
KR2.3On Track

Increase peer well-being program (wellness ambassadors) active volunteer rate from 8% to 22%

Owner

Peer Wellbeing Program Coordinator

Target

22% peer-wellbeing volunteer rate

Progress

60%
O3

Strengthen well-being as a foundation for persistence

42%
KR3.1On Track

Increase well-being check-in completion rate among first-year students from 30% to 60%

Owner

First-Year Wellbeing Program Manager

Target

60% first-year well-being check-ins

Progress

64%
KR3.2At Risk

Increase share of students who know how to access campus support when they need it from 55% to 80%

Owner

Wellbeing Outreach & Communications Lead

Target

80% know how to access support

Progress

42%
KR3.3Off Track

Increase one-year persistence rate of students who engaged well-being support from 68% to 84%

Owner

Assistant Dean for Student Wellbeing & Persistence

Target

84% persistence of support-engaged students

Progress

20%
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Execute your OKRs with profit.co

Six steps that turn your goals into scored, visible outcomes every quarter.

  1. Create your OKRs

    Set objectives and key results at corporate, department, team, and individual levels. Profit.co's AI Authoring drafts high-quality OKRs in seconds, ready for you to refine.

  2. Align goals across every team

    Cascade corporate OKRs down to departments, teams, and individuals. The alignment view shows every owner exactly how their key results contribute to the company's priorities.

  3. Assign owners and automate check-ins

    Give every key result an owner and a check-in frequency. Automated reminders prompt owners to update progress, status, and comments, so nothing slips between reviews.

  4. Track progress with live dashboards

    Heatmaps, confidence scores, and status charts show progress at a glance. Switch between eight OKR views, from Gantt to hierarchy, to suit every stakeholder's needs.

  5. Review and course-correct mid-quarter

    Confidence-based statuses flag at-risk key results automatically. AI Summaries turn check-ins into concise review notes, so you can decide what to accelerate, escalate, or rework.

  6. Reflect and reset

    Answer reflection questions at quarter-end to capture what worked well. Then reset each key result for next quarter: continue, modify, or complete and close it.

Who is this for

University student success and student care leaders accountable for well-being outreach, support connection, and the persistence of students who need help.

  • Director of Student Success & Wellbeing

    Owns proactive well-being outreach and integrates support into the broader student success and retention mission.

  • Student Care & Support Coordinator

    Owns connection speed, making sure a flagged student reaches a real support resource within days, not weeks.

  • Faculty Gatekeeper Training Program Manager

    Owns gatekeeper training reach, equipping faculty and staff to recognize and refer students in distress.

  • Student Care Team Case Manager

    Owns the warm handoff, ensuring referrals become real connections rather than a name passed along.

  • First-Year Wellbeing Program Manager

    Owns first-year well-being check-ins, building support habits early in the student journey.

  • Wellbeing Outreach & Communications Lead

    Owns support awareness, so every student knows how to access help before they reach a crisis point.

Why teams use this template

Owned goals, measurable targets, and progress every stakeholder can see.

  • Reach at-risk students with support before they reach the exit.

    The students most likely to leave under stress are the least likely to ask for help. Tracking proactive outreach reach as a KR turns support from something students must seek out into something the institution actively brings to them — while it can still protect persistence.

  • Turn referrals into real connections with a warm handoff.

    A referral that ends in a phone number rarely leads anywhere. Tracking the warm-handoff rate as a KR measures whether flagged students actually reach support — the difference between passing a name along and closing the loop on care.

  • Make every faculty member part of the support network.

    Faculty see distress signals long before a counseling center does. Tracking gatekeeper-training completion as a KR builds a campus-wide early-support network, so more students are noticed and connected before well-being derails their term.

  • Connect well-being directly to persistence.

    Well-being matters to student success because it keeps students enrolled. Tracking the persistence rate of students who engaged support as a KR ties the whole effort to retention, so support programs are prioritized by their impact on whether students stay.

How to use this template

Three steps to go from download to a filled-in plan for your team.

  1. Review the filled example (Sheet 1)

    Walk through three pre-filled objectives and nine key results with realistic targets, owners, progress scores, and lifecycle statuses. Use it as a reference before entering your own data.

  2. Fill in the blank template (Sheet 2)

    Add your department and quarter. Write your three objectives and nine key results, giving every KR an owner, a baseline, and a target.

  3. Track progress in the Excel tracker

    Enter the latest value in the Actual column each week. Progress and Lifecycle Status calculate automatically, and the Overall OKR Score updates in real time.

Related templates

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Frequently asked questions

A mental health support OKR for student success sets measurable quarterly goals for connecting students to support and protecting persistence. The Objective is a qualitative goal such as connecting students to support before well-being affects persistence; the Key Results are specific metrics like proactive outreach reach, connection-within-days rate, gatekeeper-training completion, warm-handoff rate, and the persistence of students who engaged support. It measures the outreach and connection side of well-being, not clinical care itself.

Start tracking your Operations OKRs today

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