In this example, we are going to build the OKR “Improve User Experience”. This objective is broad, and yet it targets a vital portion of the Engineering department’s duties. To make key results that will have a high-impact on this objective, you might draw from customer reviews or reports from product tests.
Key results
Here are the key results we’re going to use:
- Increase Task Success rate from 70% to 90%
- Achieve System usability scale of at least 80
- Decrease time on task for opening new account from 5 mins to 2 mins
Our first key result will be to increase our task success rate from 70% to 90%. This is specific, numerical, and speaks directly to the user experience in the product. The target date for this key result will default to the current quarter.
Because our current task success rate is 70% and we want to increase it to 90%, we’ll select Increase KPI from the drop-down menu here. Our KPI metric, task success rate, can be created using the plus icon, can be found using the magnifying glass, or can be selected by typing it into the search bar.
You can assign this key result to a member of your organization and set a weekly check-in for your key result. Then, press create. Now, you have a metric-based key result that directly impacts a vital component of your Objective.
Keeping the number of key results for objectives small, and ensuring that they are impactful and specific will help you get the most out of your OKRs.