Delight Customers

Delight Customers

| Category: Customer Success OKRs.

A Customer Support manager’s objective is to “Delight customers”. Building an effective, well defined OKR will not only help you stay focused on your target but also provides you the platform to delight your customers. Using an automated and powerful OKR software will definitely keep you on track to move forward towards customer satisfaction. So… Read more

The Power of Perspective

The Power of Perspective

| Category: Perspective.

As iron sharpens iron, so one person can sharpen the skills of another. It’s natural for humans to look at a problem from only one perspective – our own. However, looking at a problem from multiple perspectives and angles enables teams to develop better solutions and resolve any conflicts. Embracing external perspectives Businesses must continually… Read more

Pivots

Pivots: Why & When?

| Category: Pivot.

Most startups go through a “pivot” stage to find the right target customer, market position, and value proposition for their business. This article describes how companies typically identify opportune pivot times. A pivot is change in strategy without a change in vision. Eric Ries Market are subject to change. Business must constantly evolve to satisfy… Read more

Sharp Ration

Sharpe Ratio

| Category: Finance KPIs.

In order to be sound in your financial goals, you need to have a great source of knowledge on every possible investment practice and technique. One such financial guide that you need to know while dealing with KPIs is Sharpe Ratio. The term Sharpe ratio denotes a Return or Risk measured amount provided by the… Read more

asset-coverage-ratio

Asset Coverage Ratio

| Category: Finance KPIs.

This article covers the far-reaching topic of the asset coverage ratio. We’re talking about a risk measurement whose aim is to calculate a company’s capability of repaying its debt, by selling its existing assets. So, thanks to this ratio, investors can determine how many assets are necessary for paying down any existing debt obligations. As… Read more

Build Time

Build Time

| Category: Engineering KPIs.

When you work in a company, you will obviously want every process to stay stable and healthy. You will also want to have a birds’ eye view over all the projects, in order to make sure your team is doing the right job. However, handling the team efficiently and checking the progress of each employee… Read more

average-replies-per-ticket

Average replies per ticket

| Category: Customer Support KPIs.

OKRs are goal-setting tools that deliver disciplined execution of goals and ideas. As an organization you should definitely need to focus on customers, and customer support is one of the most influential frontline services that meet the needs and demands of the customer smoothly by earning their trust. So framing customer support based OKRs will… Read more

account-summary

Account Summary

| Category: Customer Support KPIs.

Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent deals with a customer. Evidently, there aren’t any individual industry standards for monitoring this. Nevertheless, there are still some elements that are usually taken into account by most staff members, as benchmarks for the way… Read more

average-customer-satisfaction-score

Average Customer Satisfaction Score (Average CSAT Score)

| Category: Customer Support KPIs.

As you were growing your business, you would have come up with strategies that strengthen the relationship between what your business offers and the customers. Customer Acquisition can be seen as the part that links the management of the relationship your business has with its customers and advertising/ marketing and it comes with a cost…. Read more

Operations OKRs

Operations OKRs

| Category: OKR Management.

Let’s examine a few examples of how operations departments can utilize OKR from the top down. Example 1: Work Environment Objective: Improve the office’s workspace Key Results: Purchase a sofa Organize 1 office bonding/social a month Create a survey for employees to pinpoint desired food & drinks Example 2: Inventory Management Objective: Streamline the inventory… Read more

Finance OKR Examples

Finance OKR Examples

| Category: OKR Management.

The OKR method has proved itself to be a highly effective way to structure and achieve objectives since the 1970s. This methodology is particularly useful for finance-related fields and departments. While other fields and departments such as customer service or marketing may have measurements that are more abstract, and therefore less conducive to creating measurable… Read more

Marketing OKRs

Marketing OKRs

| Category: OKR Management.

The nature of marketing work necessarily entails a much broader and less defined industry standard for establishing and maintaining KPIs. Due to its highly subjective nature, marketing teams across various industries may have an overabundance of metrics or may have too few in place to establish an effective OKR. Though marketing metrics may seem more… Read more