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How to Enable the Demand Intake Process (Requests)?

Profit.co provides an option to enable the Requests feature in the left navigation panel for easy access to project request management. 

What is the Requests feature?

The Requests feature is a project intake and approval workflow module that allows organizations to capture, evaluate, and approve project ideas before they become active projects.

Why should I enable the Requests feature?

Enabling the Requests feature provides structured project intake and governance. Here's why this feature matters:

  • Controlled Project Initiation: Ensures all projects go through proper evaluation and approval before receiving resources and starting execution
  • Strategic Alignment: Allows leadership to review and prioritize project ideas based on strategic fit and organizational priorities
  • Complete Information: Standardized intake forms ensure all necessary details are captured before approval decisions are made

How do I enable Requests in the left panel?

Follow these steps to enable the Requests feature:

Step 1: Navigate to Apps Settings

Navigate to Settings → General → Apps from the left navigation panel

The Apps page displays all available Profit.co modules

On the Apps page, locate Portfolios and Projects

Click on the Customize option for Portfolios and Projects

A customization panel will open

Step 2: Enable Requests Toggle

On the right panel, you'll see various feature toggles for the PPM module

Locate the toggle for Requests

Enable the toggle to activate the Requests feature

Click on Done to save the changes

Step 3: Access Requests

Once enabled:

The Requests option will appear in your left navigation panel

Navigate to Portfolios and Projects → Requests

You can now create, manage, and track project requests

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To maximize the effectiveness of the Requests feature:

  • Plan Before Enabling: Define request stages, approval workflows, and custom fields in advance. This helps avoid reconfiguration while users are actively submitting requests and ensures a smooth rollout.
  • Start with a Pilot Group: Enable the demand intake process for a small team first to validate governance workflows and refine configurations before rolling it out across the organization.
  • Configure Thoroughly: Complete the setup of stages, forms, and approval flows before announcing availability. 

Related Questions

How to create a Project Request in the PPM module, Click Here

How to Set Up Automated Request Routing Rules, Click Here

How to Customize Centralized Request Capture Forms, Click Here

Frequently Asked Questions

Q1. Is enabling Requests required to use Portfolios and Projects?

No, Requests is optional. You can enable Projects without Requests if you don't need structured intake. However, Requests provides better governance for project initiation.

Q2. Will enabling Requests affect existing projects?

No, enabling Requests doesn't impact existing projects. It only adds request intake capability for future project ideas.

Q3. Can I create projects directly without going through Requests?

Yes, even with Requests enabled, you can still create projects directly. Requests is an optional intake channel, not a mandatory gate.