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KPIs Library

136 articles
account-summary
Customer Support KPIs
3 min read · September 13, 2019

Account Summary

Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent…

Bastin Gerald Bastin Gerald
average-customer-satisfaction-score
Customer Support KPIs
4 min read · September 13, 2019

Average Customer Satisfaction Score (Average CSAT Score)

As you were growing your business, you would have come up with strategies that strengthen the relationship between what your…

Bastin Gerald Bastin Gerald
Average time to find a hire
HR KPIs
3 min read · November 19, 2018

Average time to find a hire

OKRs are the most prominent task and performance management tool that allows organizations to manage the overall performance of the…

Bastin Gerald Bastin Gerald
Average Time to Fill a Job Vacancy
HR KPIs
3 min read · November 19, 2018

Average time to fill a job vacancy

Human Resource (HR) is a critical business function that recruits and nurtures the most precious resource for the organization –…

Bastin Gerald Bastin Gerald
average-tenure
HR KPIs
4 min read · November 19, 2018

Average Tenure

There are many ways you can determine an employee’s satisfaction with their job. You might ask them to rate their…

Bastin Gerald Bastin Gerald
Benefits Satisfaction
HR KPIs
3 min read · November 16, 2018

Benefits Satisfaction

“What kind of benefits does your company offer?” This might very well be the first question a potential employee asks.…

Bastin Gerald Bastin Gerald
candidates-interviewed-per-hire
HR KPIs
3 min read · November 16, 2018

Candidates Interviewed per Hire

The discussion regarding the most important metrics in human resources is open to debate. However, most people agree on the…

Bastin Gerald Bastin Gerald
Cost per hire
HR KPIs
3 min read · November 16, 2018

Cost per hire

Cost per hire refers to the amount of money your company spends to hire recruiting talent. The total cost spent…

Bastin Gerald Bastin Gerald
Cycle Time to Process Payroll
HR KPIs
3 min read · November 16, 2018

Cycle Time to Process Payroll

While most organizations tend to overlook and underrate HR metrics, their efficiency in assessing the policies, employees and other important…

Bastin Gerald Bastin Gerald
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