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Government Agency

18 articles
Mission Profit Insight
16 min read · April 27, 2026

OKRs in Government: A Practical Implementation Guide for Federal and SLED Agencies

5.1 The Critical Role of the OKR Champion Every successful government OKR implementation we have studied has had a dedicated…

Bastin Gerald Bastin Gerald
Mission Profit Insight
19 min read · April 27, 2026

How to Measure Social Profit: A Framework for Public Sector Impact Assessment

ABSTRACT Social profit — the net positive value created for society through government programs beyond direct financial returns — is…

Bastin Gerald Bastin Gerald
Mission Profit Insight
18 min read · April 27, 2026

FedRAMP and OKR Software: What Government IT Leaders Need to Know Before Procurement

ABSTRACT For government IT leaders evaluating OKR and strategy execution software, security authorization is not an afterthought — it is…

Bastin Gerald Bastin Gerald
Mission Profit Insight
19 min read · April 27, 2026

Community Profit: How Local Governments Can Measure the Strength of Social Fabric

ABSTRACT Communities are not simply collections of individuals — they are networks of relationships, norms of reciprocity, and shared identities…

Bastin Gerald Bastin Gerald
Mission Profit Insight
21 min read · April 27, 2026

Ending the Subjectivity Problem: Objective Performance Assessment for Federal Workers

ABSTRACT The federal performance appraisal system is widely regarded as one of the most dysfunctional elements of civil service management.…

Bastin Gerald Bastin Gerald
Mission Profit Insight
20 min read · April 27, 2026

Generational Profit: The Case for Long-Horizon Performance Metrics in Government

ABSTRACT Democratic governments are structurally biased against the future. Electoral cycles, annual budget processes, leadership tenure patterns, and performance measurement…

Bastin Gerald Bastin Gerald
Mission Profit Insight
22 min read · April 27, 2026

The Balanced Scorecard and OKRs: How to Run Both Frameworks Simultaneously Without Losing Your Mind

ABSTRACT Most government agencies that are adopting OKRs already have a Balanced Scorecard — or something functionally equivalent to one.…

Bastin Gerald Bastin Gerald
Mission Profit Insight
24 min read · April 27, 2026

Citizen Profit: Measuring and Improving the Government-Citizen Experience

ABSTRACT The government-citizen relationship is conducted through service interactions — applications, renewals, inquiries, complaints, benefit deliveries, and the countless moments…

Bastin Gerald Bastin Gerald
Government Agency
22 min read · April 27, 2026

Digital Transformation Profit: Measuring the ROI of Government Technology Investments

ABSTRACT The U.S. federal government spends approximately $100 billion on IT annually — and fails to deliver the intended value…

Bastin Gerald Bastin Gerald
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