Log In Start Free
Benefit Tracking·Thought Leadership
6 min read · April 27, 2026

Why Investment Planning Without Benefits Tracking Is Just Budgeting

The missing accountability layer that separates capital allocation from capital performance Most investment planning processes are remarkably effective at allocating capital and remarkably poor at... Read more

Bastin Gerald
Bastin Gerald
April 27, 2026  ·  6 min read
comments_per_pull_request
KPIs Library
5 min read · September 22, 2023

Why Comments Per Pull Request KPI Matters?

Software development is a team effort, and collaboration is king. Every coder knows the significance of code reviews, but how…

Bastin Gerald Bastin Gerald
10-Great-OKR-Examples-Event
OKR Examples
14 min read · September 16, 2023

10 Great OKR Examples for Event Execution Excellence

From grand galas to cozy meet-ups, every event is a mission! But success isn’t just about crossing things off a…

Bastin Gerald Bastin Gerald
Influence-of-Missed-Calls
KPIs Library
3 min read · September 16, 2023

Influence of Missed Calls Metrics on Customer Service

Introduction Customer interaction is the pulse of any thriving business. Whether through emails, web chats, or phone calls, every touchpoint…

Bastin Gerald Bastin Gerald
Navigating-Escalation
KPIs Library
6 min read · September 15, 2023

Navigating Escalation Percentage: A Customer Success KPI

Introduction Customer service and satisfaction are essential to a company’s consumer relationship. According to Hubspot, 90% of Americans use customer…

Bastin Gerald Bastin Gerald
How-to-Chart-a-Course
OKR Management
10 min read · September 8, 2023

How to Chart a Course in Strategy & Execution with MECE?

Introduction Sometimes problem-solving in business can make you feel like trying to piece together a jigsaw puzzle without a guiding…

Bastin Gerald Bastin Gerald
How-Google-Consistently
OKR Management
5 min read · September 4, 2023

How Google Consistently Uses OKRs to Achieve Great Results?

Introduction In 1999, shortly following its inaugural year, Google incorporated OKRs, or Objectives and Key Results. The OKR framework remains…

Bastin Gerald Bastin Gerald
enhancing-business-performance
KPIs Library
4 min read · September 4, 2023

Enhancing Business Performance with Employee Retention Rate KPI

In today’s dynamic business landscape, companies compete fiercely not just for market share but also for talent. Retaining top talent…

Bastin Gerald Bastin Gerald
Demystifying-IT
KPIs Library
1 min read · August 25, 2023

Demystifying IT Project Hours KPI

Introduction Keeping track of the intricacies of an IT project is like solving a thousand-piece jigsaw puzzle. Among the various…

Bastin Gerald Bastin Gerald
Mean-Time-to-Repair
KPIs Library
5 min read · August 25, 2023

Mean Time to Repair (MTTR): A Vital KPI for Operational Efficiency

In an era where industrial efficiency has become the linchpin of success, the Mean Time to Repair (MTTR) KPI has…

Bastin Gerald Bastin Gerald
Load more articles →