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Value Stream Management
11 min read · May 18, 2026

Value Realisation Management: The Framework That Connects Strategy to Delivery

Value realisation management is the discipline of tracking whether strategic investments actually deliver the business outcomes they were funded to achieve. It closes the gap... Read more

Bastin Gerald
Bastin Gerald
May 18, 2026  ·  11 min read
schedule_performance_index_metric
KPIs Library
2 min read · September 29, 2023

Schedule Performance Index Metric

When managing projects, tracking and ensuring timely delivery is crucial. This is where the Schedule Performance Index (SPI) comes into…

Bastin Gerald Bastin Gerald
cmo_banner
OKR Management
6 min read · September 22, 2023

How Can OKRs Help CMOs With Marketing and Strategy

The marketing arena has undergone significant evolution, mirroring the evolving role of the Chief Marketing Officer. While it has become…

Bastin Gerald Bastin Gerald
average_talk_time
KPIs Library
4 min read · September 22, 2023

What is the Average Talk Time (ATT) Metric in Customer Service?

Introduction Have you ever felt a spike in frustration during a customer service call? You’re not alone! A staggering 74%…

Bastin Gerald Bastin Gerald
total_calls
KPIs Library
4 min read · September 22, 2023

How to Achieve Customer Success with Total Call Volume Metrics?

Customer success is the ultimate goal of any business that provides products or services to its customers. It means that…

Bastin Gerald Bastin Gerald
comments_per_pull_request
KPIs Library
5 min read · September 22, 2023

Why Comments Per Pull Request KPI Matters?

Software development is a team effort, and collaboration is king. Every coder knows the significance of code reviews, but how…

Bastin Gerald Bastin Gerald
10-Great-OKR-Examples-Event
OKR Examples
14 min read · September 16, 2023

10 Great OKR Examples for Event Execution Excellence

From grand galas to cozy meet-ups, every event is a mission! But success isn’t just about crossing things off a…

Bastin Gerald Bastin Gerald
Influence-of-Missed-Calls
KPIs Library
3 min read · September 16, 2023

Influence of Missed Calls Metrics on Customer Service

Introduction Customer interaction is the pulse of any thriving business. Whether through emails, web chats, or phone calls, every touchpoint…

Bastin Gerald Bastin Gerald
Navigating-Escalation
KPIs Library
6 min read · September 15, 2023

Navigating Escalation Percentage: A Customer Success KPI

Introduction Customer service and satisfaction are essential to a company’s consumer relationship. According to Hubspot, 90% of Americans use customer…

Bastin Gerald Bastin Gerald
How-to-Chart-a-Course
OKR Management
10 min read · September 8, 2023

How to Chart a Course in Strategy & Execution with MECE?

Introduction Sometimes problem-solving in business can make you feel like trying to piece together a jigsaw puzzle without a guiding…

Bastin Gerald Bastin Gerald
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