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Value Stream Management
11 min read · May 18, 2026

Value Realisation Management: The Framework That Connects Strategy to Delivery

Value realisation management is the discipline of tracking whether strategic investments actually deliver the business outcomes they were funded to achieve. It closes the gap... Read more

Bastin Gerald
Bastin Gerald
May 18, 2026  ·  11 min read
How-Google-Consistently
OKR Management
6 min read · September 4, 2023

How Google Consistently Uses OKRs to Achieve Great Results?

Introduction In 1999, shortly following its inaugural year, Google incorporated OKRs, or Objectives and Key Results. The OKR framework remains…

Bastin Gerald Bastin Gerald
enhancing-business-performance
KPIs Library
4 min read · September 4, 2023

Enhancing Business Performance with Employee Retention Rate KPI

In today’s dynamic business landscape, companies compete fiercely not just for market share but also for talent. Retaining top talent…

Bastin Gerald Bastin Gerald
Demystifying-IT
KPIs Library
1 min read · August 25, 2023

Demystifying IT Project Hours KPI

Introduction Keeping track of the intricacies of an IT project is like solving a thousand-piece jigsaw puzzle. Among the various…

Bastin Gerald Bastin Gerald
Mean-Time-to-Repair
KPIs Library
5 min read · August 25, 2023

Mean Time to Repair (MTTR): A Vital KPI for Operational Efficiency

In an era where industrial efficiency has become the linchpin of success, the Mean Time to Repair (MTTR) KPI has…

Bastin Gerald Bastin Gerald
KPI-Data-Sources
KPIs Library
9 min read · August 25, 2023

KPI Data Sources: How to Integrate Multiple Data Sources and Conduct KPI Analysis?

With cut-throat competition and increasingly challenging, uncertain business conditions, success heavily depends on informed decision-making. Informed decision-making requires screening vast…

Bastin Gerald Bastin Gerald
Unleashing-the-Potential
KPIs Library
8 min read · August 18, 2023

Unleashing the Potential of KPIs with Balanced Scorecard

The four perspectives of a KPI balanced scorecard In a fast-paced and competitive business landscape, organizational success hinges on more…

Bastin Gerald Bastin Gerald
Exploring-the-First-Contact
KPIs Library
4 min read · August 18, 2023

Exploring the First Contact Resolution (FCR) KPI in Business Operations

Introduction It is vital to ensure the satisfaction of your customers, as it is of paramount importance to run a…

Bastin Gerald Bastin Gerald
Network-Speed-KPIs
KPIs Library
4 min read · August 18, 2023

Network Speed KPIs Every IT Professional Should Track

Introduction The world is completely digitized, so the efficiency of your network can be the thin line between operational excellence…

Bastin Gerald Bastin Gerald
strategy-execution
KPIs Library
8 min read · August 11, 2023

Why do you need a KPI actionable plan for better strategy execution?

Performance management is a continuous process paramount for an organization to achieve success and sustained growth. It involves assessing the…

Bastin Gerald Bastin Gerald
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