21 min read · September 4, 2026

OKR Platform vs OKR Software: What’s the Difference?

OKR software handles goal-setting and progress tracking within the OKR framework. An OKR platform does all of that, and connects goals to performance reviews, project... Read more

Bastin Gerald
Bastin Gerald
September 4, 2026  ·  21 min read
Understanding-Decision-Making
Behavioral Economics
20 min read · May 7, 2026

Understanding Decision-Making in Organizational Strategy and Management

Every important decision can make or break a business, and the success or failure of an organization depends on how…

Bastin Gerald Bastin Gerald
10-Best-Decision-Making
Behavioral Economics
10 min read · August 13, 2026

10 Best Decision-Making Practices and Techniques

Effective decision-making in business is the structured process of identifying a problem, weighing evidence-backed alternatives, and committing to the option…

Bastin Gerald Bastin Gerald
Maximizing-Efficiency
KPIs Library
4 min read · June 8, 2026

Maximizing Efficiency with Average Ticket Backlog Management

Introduction In the fast-paced world of customer support, managing ticket backlogs efficiently is crucial for maintaining customer satisfaction and operational…

Bastin Gerald Bastin Gerald
Maximizing-Webinar-ROI
KPIs Library
5 min read · June 5, 2023

Maximizing Webinar ROI: Tips and Strategies

Webinars provide an excellent way to reach, educate and engage your target audience. They enhance your ability to generate more…

Bastin Gerald Bastin Gerald
Measuring-the-Impact
KPIs Library
6 min read · June 8, 2026

Measuring the Impact of Positive Mentions on Social Media: A customer success KPI

Introduction: In today’s digitally entangled world, social media has become a powerful platform for individuals and businesses to engage with…

Bastin Gerald Bastin Gerald
mastering-the-art-of-handling-escalated-calls
KPIs Library
5 min read · June 5, 2023

Mastering the Art of Handling Escalated Calls: An Important Customer Success KPI

Introduction In customer success, escalated calls are not merely challenges but rather opportunities to strengthen relationships and deliver exceptional experiences.…

Bastin Gerald Bastin Gerald
insights-into-an-average-tickets
KPIs Library
4 min read · June 2, 2023

Insights Into an Average Tickets Per Customer KPI

Introduction Understanding customer behavior and preferences is paramount in the ever-evolving world of customer-centric businesses. The average number of tickets…

Bastin Gerald Bastin Gerald
navigating-decision
Behavioral Economics
19 min read · July 31, 2026

What is Decision-Making? Why is it Important for Business Success?

Decision-making in business is the process of choosing the best course of action to achieve organizational goals across operations, finance,…

Bastin Gerald Bastin Gerald
customer-retention
KPIs Library
2 min read · June 2, 2023

Customer Retention and Satisfaction with Webinars

In the current business world, the customer is king. Many companies lose millions of potential revenues due to customer churn.…

Bastin Gerald Bastin Gerald
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