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OKR Platform vs OKR Software: What’s the Difference?
OKR software handles goal-setting and progress tracking within the OKR framework. An OKR platform does all of that, and connects goals to performance reviews, project... Read more
4 Real-World Examples of Change Strategy
What do all successful companies and organizations have in common? The ability to develop and pivot their strategies for significant…
Bastin Gerald
Customer Effort Score: Measure, Calculate and Enhance Customer Experience
Introduction Delivering exceptional customer experiences can help you attain paramount success. One effective metric that helps organizations gauge the ease…
Bastin Gerald
Webinar Metrics for Engagement and Interaction
Webinars are excellent and budget-friendly tools to drive business growth through lead generation. In fact, about 73% of sales and…
Bastin Gerald
Social Share Metrics: Definition and Examples
Social media has evolved from mere buzzwords to essential aspects of our everyday lives. It provides marketers with the opportunity…
Bastin Gerald
Five Tips for Increasing Your Webinar Registration and Attendance
Conducting webinars is a great strategy to connect to your audience, but only if you have an audience that registers.…
Bastin Gerald
Understanding Self-Service Rate: A Key KPI for Customer Success
Introduction Studies show that 81% of customers attempt to care for matters themselves before contacting a service representative. In customer…
Bastin Gerald
Building Brand Awareness Through Webinars: Strategies and Metrics
When you think of your favorite brand, what comes to mind? Maybe you love the quality of their products or…
Bastin Gerald
Boost Customer Success with Training Hours KPI
Introduction Forbes states that 70 percent of employees would consider leaving their current job for another organization that would invest…
Bastin Gerald
Conversion and Sales: Metrics to Measure Webinar ROI and Impact
Include webinars in your sales conversion strategy to unlock the power of direct sales. A webinar is an ideal medium…
Bastin Gerald
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