8 min read · August 12, 2026

Years of Service Recognition: Milestone Programs, Ideas, and Award Examples

Years of service recognition is a structured program that acknowledges employees at specific tenure milestones, typically 1, 3, 5, 10, 15, and 20+ years, with... Read more

Bastin Gerald
Bastin Gerald
August 12, 2026  ·  8 min read
what-is-new-customers-on-first-visit
KPIs Library
1 min read · February 16, 2024

What is the “New Customers on First Visit” Metric and Why is it important?

To run a successful business, it is essential that you understand the customer base and behavior. According to Zendesk, 81%…

Bastin Gerald Bastin Gerald
what-is-on-time-delivery-kpi
KPIs Library
6 min read · May 11, 2026

What is On-Time Delivery KPI and How can OKRs Help Track it?

On-time delivery (OTD) stands as a vital key performance indicator (KPI) for assessing the punctuality and dependability of a company’s…

Bastin Gerald Bastin Gerald
balanced_scorecard
Strategy Management
6 min read · May 12, 2026

The Power of the Balanced Scorecard in Healthcare

In the whirlwind of the healthcare sector—where managing soaring costs, navigating new regulations, and ensuring patient satisfaction demands a Herculean…

Bastin Gerald Bastin Gerald
shipping_error_rate
KPIs Library
4 min read · October 28, 2024

Why Shipping Error Rate Matters More Than You Think?

Imagine: a customer clicks “purchase,” heart bursting with anticipation. Days later, excitement turns to frustration as they discover a missing…

Bastin Gerald Bastin Gerald
average-order-size-e-commerce
KPIs Library
1 min read · December 4, 2025

What Does the Average Order Size KPI Reveal in E-commerce?

The Average Order Size (AOS) KPI in e-commerce is a critical metric that reveals the average value of each purchase…

Bastin Gerald Bastin Gerald
what-is-a-succession
Product
13 min read · June 8, 2026

What is a Succession Development Plan in Profit.co?

In the corporate world, the continuity of performance and leadership among employees is paramount. The expertise and internal understanding gained…

Bastin Gerald Bastin Gerald
how-to-improve-your-add-to-cart
KPIs Library
5 min read · January 25, 2024

How to Improve Add-to-Cart Rate and Boost E-commerce Sales?

To run any e-commerce business, you should know how important it is to convert your website visitors into customers. But…

Bastin Gerald Bastin Gerald
ai-okr-blog
Behavioral Economics
7 min read · April 29, 2026

How Can AI Assist and Advance Communication?

Nothing has quite revolutionized communication like technology has. Whether the invention of the telephone in 1876 or the internet in…

Bastin Gerald Bastin Gerald
the-silent-e-commerce
KPIs Library
8 min read · January 24, 2024

The Silent E-Commerce Challenge: Cart Abandonment Rate KPI

The digital marketplace appears bustling, brimming with endless possibilities. Customers browse and consider their virtual desires, filling digital carts with…

Bastin Gerald Bastin Gerald
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