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Value Stream Management
11 min read · May 18, 2026

Value Realisation Management: The Framework That Connects Strategy to Delivery

Value realisation management is the discipline of tracking whether strategic investments actually deliver the business outcomes they were funded to achieve. It closes the gap... Read more

Bastin Gerald
Bastin Gerald
May 18, 2026  ·  11 min read
Social Share Metrics_ Definition and Examples
KPIs Library
6 min read · May 26, 2023

Social Share Metrics: Definition and Examples

Social media has evolved from mere buzzwords to essential aspects of our everyday lives. It provides marketers with the opportunity…

Bastin Gerald Bastin Gerald
Five Tips for Increasing Your Webinar Registration and Attendance
KPIs Library
6 min read · May 26, 2023

Five Tips for Increasing Your Webinar Registration and Attendance

Conducting webinars is a great strategy to connect to your audience, but only if you have an audience that registers.…

Bastin Gerald Bastin Gerald
Understanding Self-Service Rate
KPIs Library
4 min read · May 26, 2023

Understanding Self-Service Rate: A Key KPI for Customer Success

Introduction Studies show that 81% of customers attempt to care for matters themselves before contacting a service representative. In customer…

Bastin Gerald Bastin Gerald
Building-Brand-Awareness-Through-Webinars
KPIs Library
5 min read · May 19, 2023

Building Brand Awareness Through Webinars: Strategies and Metrics

When you think of your favorite brand, what comes to mind? Maybe you love the quality of their products or…

Bastin Gerald Bastin Gerald
boost_customer_success
KPIs Library
6 min read · May 19, 2023

Boost Customer Success with Training Hours KPI

Introduction Forbes states that 70 percent of employees would consider leaving their current job for another organization that would invest…

Bastin Gerald Bastin Gerald
conversion_and_sales
KPIs Library
5 min read · May 19, 2023

Conversion and Sales: Metrics to Measure Webinar ROI and Impact

Include webinars in your sales conversion strategy to unlock the power of direct sales. A webinar is an ideal medium…

Bastin Gerald Bastin Gerald
mastering_leadership
Behavioral Economics
6 min read · May 19, 2023

Mastering Leadership: Traits, Styles, and Challenges

TL;DR Great leadership is not about title or authority—it’s about influence, alignment, and action. Successful leaders combine adaptable styles with…

Bastin Gerald Bastin Gerald
mastering_the_art_of_effectice_communucation
Behavioral Economics
9 min read · May 19, 2023

Mastering the Art of Effective Communication Skills: Strategies, and Contexts

TL;DR Effective communication is how people share meaning through verbal, non-verbal, written, and visual methods. Success depends on understanding the…

Bastin Gerald Bastin Gerald
average_handle_time
KPIs Library
8 min read · May 19, 2023

Comprehensive Guide to Average Handle Time (AHT)

Call centers are the backbone of customer support for many businesses, and understanding and optimizing performance metrics is crucial to…

Bastin Gerald Bastin Gerald
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