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Benefit Tracking·Thought Leadership
6 min read · April 27, 2026

Why Investment Planning Without Benefits Tracking Is Just Budgeting

The missing accountability layer that separates capital allocation from capital performance Most investment planning processes are remarkably effective at allocating capital and remarkably poor at... Read more

Bastin Gerald
Bastin Gerald
April 27, 2026  ·  6 min read
Analyzing-the-Importance
KPIs Library
4 min read · June 10, 2023

Analyzing the Importance of Reopen Rate KPI in Customer Success

Introduction In today’s fiercely competitive business environment, measuring key performance indicators (KPIs) is crucial for organizations to evaluate their success…

Bastin Gerald Bastin Gerald
Key-Elements-for-Attaining
Behavioral Economics
6 min read · June 10, 2023

Key Elements for Attaining Decision Clarity: Tips and Strategies

Introduction Making the correct decisions can be intimidating in everyday life, especially regarding business. Business decisions involve numerous data points,…

Bastin Gerald Bastin Gerald
Understanding-Decision-Making
Behavioral Economics
19 min read · June 10, 2023

Understanding Decision-Making in Organizational Strategy and Management

Every important decision can make or break a business, and the success or failure of an organization depends on how…

Bastin Gerald Bastin Gerald
10-Best-Decision-Making
Behavioral Economics
6 min read · June 9, 2023

10 Best Decision-Making Practices and Techniques

Introduction We make multiple decisions daily, potentially impacting our actions and everyone around us. Executives feel this pressure more and…

Bastin Gerald Bastin Gerald
Maximizing-Efficiency
KPIs Library
4 min read · June 9, 2023

Maximizing Efficiency with Average Ticket Backlog Management

Introduction In the fast-paced world of customer support, managing ticket backlogs efficiently is crucial for maintaining customer satisfaction and operational…

Bastin Gerald Bastin Gerald
Maximizing-Webinar-ROI
KPIs Library
5 min read · June 2, 2023

Maximizing Webinar ROI: Tips and Strategies

Webinars provide an excellent way to reach, educate and engage your target audience. They enhance your ability to generate more…

Bastin Gerald Bastin Gerald
Measuring-the-Impact
KPIs Library
6 min read · June 2, 2023

Measuring the Impact of Positive Mentions on Social Media: A customer success KPI

Introduction: In today’s digitally entangled world, social media has become a powerful platform for individuals and businesses to engage with…

Bastin Gerald Bastin Gerald
mastering-the-art-of-handling-escalated-calls
KPIs Library
5 min read · June 2, 2023

Mastering the Art of Handling Escalated Calls: An Important Customer Success KPI

Introduction In customer success, escalated calls are not merely challenges but rather opportunities to strengthen relationships and deliver exceptional experiences.…

Bastin Gerald Bastin Gerald
insights-into-an-average-tickets
KPIs Library
4 min read · June 2, 2023

Insights Into an Average Tickets Per Customer KPI

Introduction Understanding customer behavior and preferences is paramount in the ever-evolving world of customer-centric businesses. The average number of tickets…

Bastin Gerald Bastin Gerald
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