8 min read · August 12, 2026

Years of Service Recognition: Milestone Programs, Ideas, and Award Examples

Years of service recognition is a structured program that acknowledges employees at specific tenure milestones, typically 1, 3, 5, 10, 15, and 20+ years, with... Read more

Bastin Gerald
Bastin Gerald
August 12, 2026  ·  8 min read
Streamlining-Employee
KPIs Library
5 min read · June 10, 2023

Streamlining Employee Onboarding Time with KPIs

Introduction Onboarding new employees efficiently ensures a smooth transition, maximizes productivity, and fosters long-term success. Organizations that adopt a structured…

Bastin Gerald Bastin Gerald
Analyzing-the-Importance
KPIs Library
4 min read · June 10, 2023

Analyzing the Importance of Reopen Rate KPI in Customer Success

Introduction In today’s fiercely competitive business environment, measuring key performance indicators (KPIs) is crucial for organizations to evaluate their success…

Bastin Gerald Bastin Gerald
Key-Elements-for-Attaining
Behavioral Economics
6 min read · February 11, 2026

Key Elements for Attaining Decision Clarity: Tips and Strategies

Introduction Making the correct decisions can be intimidating in everyday life, especially regarding business. Business decisions involve numerous data points,…

Bastin Gerald Bastin Gerald
Understanding-Decision-Making
Behavioral Economics
20 min read · May 7, 2026

Understanding Decision-Making in Organizational Strategy and Management

Every important decision can make or break a business, and the success or failure of an organization depends on how…

Bastin Gerald Bastin Gerald
10-Best-Decision-Making
Behavioral Economics
10 min read · August 13, 2026

10 Best Decision-Making Practices and Techniques

Effective decision-making in business is the structured process of identifying a problem, weighing evidence-backed alternatives, and committing to the option…

Bastin Gerald Bastin Gerald
Maximizing-Efficiency
KPIs Library
4 min read · June 8, 2026

Maximizing Efficiency with Average Ticket Backlog Management

Introduction In the fast-paced world of customer support, managing ticket backlogs efficiently is crucial for maintaining customer satisfaction and operational…

Bastin Gerald Bastin Gerald
Maximizing-Webinar-ROI
KPIs Library
5 min read · June 5, 2023

Maximizing Webinar ROI: Tips and Strategies

Webinars provide an excellent way to reach, educate and engage your target audience. They enhance your ability to generate more…

Bastin Gerald Bastin Gerald
Measuring-the-Impact
KPIs Library
6 min read · June 8, 2026

Measuring the Impact of Positive Mentions on Social Media: A customer success KPI

Introduction: In today’s digitally entangled world, social media has become a powerful platform for individuals and businesses to engage with…

Bastin Gerald Bastin Gerald
mastering-the-art-of-handling-escalated-calls
KPIs Library
5 min read · June 5, 2023

Mastering the Art of Handling Escalated Calls: An Important Customer Success KPI

Introduction In customer success, escalated calls are not merely challenges but rather opportunities to strengthen relationships and deliver exceptional experiences.…

Bastin Gerald Bastin Gerald
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