11 min read · July 10, 2026

AI Agents in Your RACI: Where They Fit

AI agents in a RACI chart can hold Responsible, Consulted, or Informed roles, but never Accountable. Most organizations deploy agents without updating governance, which creates... Read more

Bastin Gerald
Bastin Gerald
July 10, 2026  ·  11 min read
MS Teams scope
Product
4 min read · May 8, 2023

What MS Teams scope does Profit.co use for Messaging? Describe the messaging process.

Introduction Microsoft Teams is a collaboration app that helps your team stay organized and have conversations in one place. To…

Bastin Gerald Bastin Gerald
Institutionalize-Learning
OKR Management
11 min read · June 8, 2026

How do you Institutionalize Learning?

What is Organizational Learning and why is it important? “In less than 15 years, one-third of the fortune 500 companies…

Bastin Gerald Bastin Gerald
time-to-resolution
Customer Support KPIs
4 min read · June 8, 2026

Time to Resolution

OKRs help teams set objectives that can help teams determine what is expected of them and their performance. Everyone on…

Bastin Gerald Bastin Gerald
Healthy-and-Matured OKR Program
OKR Management
13 min read · May 8, 2023

Visible signs to show a healthy and mature OKR program

Based on your organization’s unique DNA, you can prepare yourself to plan how to get started with OKRs, the important…

Bastin Gerald Bastin Gerald
Objective Ownership
OKR Management
2 min read · May 8, 2023

Objective Ownership

In Profit.co, you can assign owners to objectives and key results. There is a subtle, but important difference between the…

Bastin Gerald Bastin Gerald
PEEL
OKR Management
6 min read · May 8, 2023

What does your OKR Quarter Look Like?

An OKR quarter can be pretty well structured when you have a very mature OKR program. Mature OKR program clearly…

Bastin Gerald Bastin Gerald
10-great-examples-of-sales-okrs
Sales OKRs
11 min read · October 22, 2024

10 Great Examples of Sales OKRs

Businesses and customers are interdependent, and sales build the bridge of loyalty and trust between the two. Trust and commitment…

Bastin Gerald Bastin Gerald
10-great-examples-of-marketing-okrs
Marketing OKRs
11 min read · May 8, 2026

10 Great Examples of Marketing OKRs

Marketing is creating, sharing, delivering, and exchanging offerings that benefit customers, clients, partners, and society. Every business needs marketing to…

Bastin Gerald Bastin Gerald
important-of-performance-appraisal
Performance Management
9 min read · May 8, 2023

The Importance of Performance Appraisal: Why and how it affects employee performance

Competency-based reviews help you evaluate and guide interviewees and current employees to focus on their strengths and help address their…

Bastin Gerald Bastin Gerald
Athena

Welcome to Profit.co 👋

How can I help you today?