11 min read · July 10, 2026

AI Agents in Your RACI: Where They Fit

AI agents in a RACI chart can hold Responsible, Consulted, or Informed roles, but never Accountable. Most organizations deploy agents without updating governance, which creates... Read more

Bastin Gerald
Bastin Gerald
July 10, 2026  ·  11 min read
employee-evaluation-comments
Performance Management
17 min read · May 6, 2026

50 Employee Evaluation Comments that Boost Performance

50 Examples of employee evaluation comments that boost performance – Download PDF Here It’s not surprising that performance evaluations are…

Bastin Gerald Bastin Gerald
Re-inventing Business Banking
Banking
5 min read · October 9, 2025

Re-inventing Business Banking

The demand for business banking services is on the rise in the U.S. Small and medium-sized businesses (SMBs) represent one-fifth…

Bastin Gerald Bastin Gerald
Growing Consumer Lending
Banking
5 min read · November 22, 2022

How to capitalize on the consumer lending market

According to Pablo Sanchez, the regional head of retail banking and wealth management at HSBC, the unsecured personal loan market…

Bastin Gerald Bastin Gerald
how-to-set-smart-employee-goals-with-5-examples
Performance Management
14 min read · May 6, 2026

How to set SMART employee goals with 5 examples

Setting goals is an important practice in any organization. It’s an essential part of the performance management process and is…

Bastin Gerald Bastin Gerald
Improving Transaction Processing & Support
Banking
4 min read · June 5, 2026

Improving Transaction Processing & Support

In order for banks and financial institutions to improve their organizations as a whole, they need to focus on improving…

Bastin Gerald Bastin Gerald
Growing Consumer Lending
Banking
4 min read · June 8, 2026

Growing Consumer Lending

According to Pablo Sanchez, the regional head of retail banking and wealth management at HSBC, the unsecured personal loan market…

Bastin Gerald Bastin Gerald
Improving Teller Operations
Banking
5 min read · March 28, 2024

Improving Teller Operations

Frontline banking employees like tellers are large determinants of customer loyalty, customer retention, and the organization’s corporate image. Not only…

Bastin Gerald Bastin Gerald
Growing Credit Cards
Banking
3 min read · May 8, 2023

Growing Credit Cards

According to a Federal Reserve report from 2018, the top ten card issuers held over 85% of outstanding credit card…

Bastin Gerald Bastin Gerald
Top 4 ways OKRs can be used by HR Department
OKR Management
16 min read · October 16, 2025

What are the approaches to choosing your OKR levels?

TL;DR OKRs can be set at four levels: Corporate, Department, Team, and Individual. Most organizations start simple with 2 levels…

Bastin Gerald Bastin Gerald
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