11 min read · July 10, 2026

AI Agents in Your RACI: Where They Fit

AI agents in a RACI chart can hold Responsible, Consulted, or Informed roles, but never Accountable. Most organizations deploy agents without updating governance, which creates... Read more

Bastin Gerald
Bastin Gerald
July 10, 2026  ·  11 min read
Improving Branch Performance
Banking
5 min read · March 28, 2024

Improving Branch Performance

With the advancement of digital technology and the increasing number of channel options, traditional branch locations are struggling. However, brick…

Bastin Gerald Bastin Gerald
Growing Financial Advisory
Banking
10 min read · June 22, 2023

Growing Financial Advisory & Investments Service

Wealth management is facing significant disruption on two fronts – digital transformation and customer experience. To effectively succeed in this…

Bastin Gerald Bastin Gerald
Top 4 ways OKRs can be used by HR Department
OKR Management
6 min read · May 8, 2023

When and how do you automate check ins?

Check-ins are an integral part of the OKR process. Profit.co has distinctly designed the OKR software with an automated check-ins…

Bastin Gerald Bastin Gerald
top-down
OKR Management
4 min read · June 8, 2026

How do you straddle between top-down and bottom-up alignments?

Alignment is one of the key pillars of the OKR philosophy. Organizations achieve alignment both using a top-down approach and…

Bastin Gerald Bastin Gerald
Top 4 ways OKRs can be used by HR Department
OKR Management
7 min read · May 8, 2024

How do you get started with OKRs?

The best way to get started with your OKR program is to actually get started. You will have different combinations…

Bastin Gerald Bastin Gerald
imrpoving treasury cash management
Banking
5 min read · May 8, 2023

Improving Treasury & Cash Management

The key goal of treasury management is planning, organizing and controlling cash assets to satisfy the financial objectives of the…

Bastin Gerald Bastin Gerald
Improving Banking Retail Customer Experience
Banking
5 min read · November 23, 2023

Improving Banking Retail Customer Experience

Traditional retail banks are at a turning point–both customers’ needs and expectations are changing, as is the competitive landscape. Customers…

Bastin Gerald Bastin Gerald
Growing Mortgage Lending
Banking
5 min read · March 14, 2025

Growing Mortgage Lending

The U.S. mortgage market has changed dramatically since the global financial crisis of 2007-2008. While many components of the banking…

Bastin Gerald Bastin Gerald
CHRO
OKR Management
4 min read · June 19, 2024

When the CHRO became the Hero

HR in the Integrating role Most people choose HR as a career with noble intentions. They truly believed in a…

Bastin Gerald Bastin Gerald
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