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KPIs Library

136 articles
Five Tips for Increasing Your Webinar Registration and Attendance
KPIs Library
6 min read · May 26, 2023

Five Tips for Increasing Your Webinar Registration and Attendance

Conducting webinars is a great strategy to connect to your audience, but only if you have an audience that registers.…

Bastin Gerald Bastin Gerald
Understanding Self-Service Rate
KPIs Library
4 min read · May 26, 2023

Understanding Self-Service Rate: A Key KPI for Customer Success

Introduction Studies show that 81% of customers attempt to care for matters themselves before contacting a service representative. In customer…

Bastin Gerald Bastin Gerald
Building-Brand-Awareness-Through-Webinars
KPIs Library
5 min read · May 19, 2023

Building Brand Awareness Through Webinars: Strategies and Metrics

When you think of your favorite brand, what comes to mind? Maybe you love the quality of their products or…

Bastin Gerald Bastin Gerald
boost_customer_success
KPIs Library
6 min read · May 19, 2023

Boost Customer Success with Training Hours KPI

Introduction Forbes states that 70 percent of employees would consider leaving their current job for another organization that would invest…

Bastin Gerald Bastin Gerald
conversion_and_sales
KPIs Library
5 min read · May 19, 2023

Conversion and Sales: Metrics to Measure Webinar ROI and Impact

Include webinars in your sales conversion strategy to unlock the power of direct sales. A webinar is an ideal medium…

Bastin Gerald Bastin Gerald
average_handle_time
KPIs Library
8 min read · May 19, 2023

Comprehensive Guide to Average Handle Time (AHT)

Call centers are the backbone of customer support for many businesses, and understanding and optimizing performance metrics is crucial to…

Bastin Gerald Bastin Gerald
average_wait_time
KPIs Library
7 min read · May 12, 2023

Understanding Average Wait Time and its Impact on Customer Experience

Introduction Customer experience stands as a paramount factor in the triumph of every business. And customers today have exceptionally higher…

Bastin Gerald Bastin Gerald
Market-Share-And-the-Shares-that-Matter
KPIs Library
11 min read · May 2, 2023

Market Share and The Shares that Matter

Market share provides valuable insights into a company’s competitiveness and success in the market and can be used to inform…

Bastin Gerald Bastin Gerald
Choosing-The-Best-Strategic
KPIs Library
6 min read · April 13, 2023

Choosing the Best Strategic Metrics for Success

You can only achieve objectives by choosing the appropriate metrics to measure and track your progress. Metrics and KPIs are…

Bastin Gerald Bastin Gerald
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