The ServiceNow business model is based on providing products using SaaS cloud computing software. It involves setting up systems to define, manage, automate, and structure services for companies.

What you can do with Profit.co – ServiceNow KPI Integration?

You can track the status of the reported Problems, Incidents, and Change Requests from ServiceNow by connecting with a key result.

Configure ServiceNow KPI in Profit.co

Note: Only Super Users can configure the Profit.co and ServiceNow integration.

Step 1:

Navigate to Settings from the left navigation panel. Click on Integrations, select the Business Level tab, and click the ServiceNow Manage Button.

settings

To establish a new connection, click on the Connect to ServiceNow button.

connect_service_now

Step 2:

Enter the Connection name, Subdomain, and enter the ServiceNow credentials account and click on the Create Button to discover the connection.

Note: To get the Subdomain, log in to the ServiceNow page and copy the URL.

To get the Client ID and Client Secret Key, go to “All”, and in the filter search bar, type “Application Registry”. From the list that appears, choose the appropriate application name. You will be redirected to a new page where you can find the Client ID and Client Secret Key.

update_connection

To create a password from ServiceNow, log in to your account and navigate to the user management and select the user name from which you want to integrate the ServiceNow, and click on Set Password to generate the password. Select Copy and paste while establishing the connection.

set_password

Edit the role and give access to the user.

user_role

To generate the Client Secret and Client ID and copy the code from the Application Registry, and paste it while establishing the connection.

client_id

Once the connection is established you can also click on edit or delete the connection.

manage_service_now

Step 3:

Now, create or edit a key result to make a connection with ServiceNow. After editing the key result enable the toggle and select ServiceNow.

service_now_ac

Select the Ticket Type, State, and Date Range, then click Add to update the current progress.

Note: In this scenario, we’ve selected Incident as the ticket type. You can follow the same steps for Change and Problem ticket types as well.

add

The connection will be created as shown in the image below.

new_kr

Step 4

Now, click on the check-in slider bubble to make progress toward the key result. Click on the Check in button and then click Update.

automatic_checkin
progress_kr

Note: ServiceNow supports Increase, Decrease and Control KPI type key results.