OKRs for Zendesk

Configure Zendesk KPI Integration in Profit.co

Step 1:

Login to your Profit account. Navigate to Settings → Integration → Connectors from the left navigation panel.

Step 2:

Click on the Manage button of Zendesk.

Step 3:

Click on the Connect to Zendesk button.

Step 4:

Provide your Zendesk domain name and press the Connect button. It will redirect you to the Zendesk Sign in page.

Step 5:

Provide your Zendesk Email, Password and Press Sign In button

Step 6:

Press the Allow button to provide access to Profit.co App.

Step 7:

The following 6 Default Zendesk KPIs will be added in your Profit.co account.

1. # of resolved tickets
2. # of satisfied responses
3. # of dissatisfied responses
4. % of resolved tickets
5. % of satisfied responses
6. % of dissatisfied responses

Step 8:

Create a Key Result and choose the Increase KPI.

Step 9:

In KPI Section, Select any of the Zendesk KPI.

Step 10:

Press the Refresh button to see the current value of the KPI from Zendesk.

Step 11:

The progress value of the selected KPI will be fetched from Zendesk. Click on Add button and Complete the KR Creation.

Step 12:

The Zendesk integrated Key Result created in Profit.co

Step 13:

Check-in the Key Result to update the progress from Zendesk.

Step 14:

Now the progress value will be updated in the key result.