Configure Zendesk KPI Integration in Profit.co
Step 1:
Login to your Profit account. Navigate to Settings → Integration → Connectors from the left navigation panel.

Step 2:
Click on the Manage button of Zendesk.

Step 3:
Click on the Connect to Zendesk button.

Step 4:
Provide your Zendesk domain name and press the Connect button. It will redirect you to the Zendesk Sign in page.

Step 5:
Provide your Zendesk Email, Password and Press Sign In button

Step 6:
Press the Allow button to provide access to Profit.co App.

Step 7:
The following 6 Default Zendesk KPIs will be added in your Profit.co account.
- # of resolved tickets
- # of satisfied responses
- # of dissatisfied responses
- % of resolved tickets
- % of satisfied responses
- % of dissatisfied responses

Step 8:
Create a Key Result and choose the Increase KPI.

Step 9:
In KPI Section, Select any of the Zendesk KPI.

Step 10:
Press the Refresh button to see the current value of the KPI from Zendesk.

Step 11:
The progress value of the selected KPI will be fetched from Zendesk. Click on Add button and Complete the KR Creation.


Step 12:
The Zendesk integrated Key Result created in Profit.co

Step 13:
Check-in the Key Result to update the progress from Zendesk.


Step 14:
Now the progress value will be updated in the key result.

Execute your strategy with the industry’s most preferred and intuitive software
30 Days Free Trial