Configure Zendesk KPI Integration in Profit.co
Login to your Profit account. Navigate to Settings → Integration → Connectors from the left navigation panel.
Click on the Manage button of Zendesk.
Click on the Connect to Zendesk button.
Provide your Zendesk domain name and press the Connect button. It will redirect you to the Zendesk Sign in page.
Provide your Zendesk Email, Password and Press Sign In button
Press the Allow button to provide access to Profit.co App.
The following 6 Default Zendesk KPIs will be added in your Profit.co account.
- # of resolved tickets
- # of satisfied responses
- # of dissatisfied responses
- % of resolved tickets
- % of satisfied responses
- % of dissatisfied responses
Create a Key Result and choose the Increase KPI.
In KPI Section, Select any of the Zendesk KPI.
Press the Refresh button to see the current value of the KPI from Zendesk.
The progress value of the selected KPI will be fetched from Zendesk. Click on Add button and Complete the KR Creation.
The Zendesk integrated Key Result created in Profit.co
Check-in the Key Result to update the progress from Zendesk.
Now the progress value will be updated in the key result.